White Paper: BRP
2018 POS Survey – Retailers Need to Transform their Business Technology continues to impact and transform the retail industry. Disruption and adaptation are changing the customer engagement model and blurring the lines among retailers, brands and wholesalers. Online pure-plays are opening brick-and-mortar stores and traditional retailers are experimenting with new store models: stores as showrooms, theatre, distribution centers or pop-ups. To enable the new customer experience and support its rapid evolution requires a different technology approach. Retail and customer engagement models must transform. However, the legacy retail applications and infrastructure still in place at many retail organizations are not properly equipped to support changing retail models and continuously evolving customer expectations. To meet the demands of their customer, the retail winners in 2018 and beyond need to accelerate the transformation to cloud-based unified commerce. Victory belongs to the agile. According to the 2018 POS/Customer Engagement Benchmarking Survey, retailers recognize the urgency to transform their operations with 81 percent planning to have unified commerce within three years. BRP’s 2018 POS/Customer Engagement Survey of top North American retailers offers insights into retailers’ current priorities and initiatives as digital and physical retail environments converge to facilitate a seamless experience across channels. In this data-filled survey from BRP, you will learn about: What is the importance of personalization in customer relations and customer experience? What is the importance of the new customer engagement model? Why is data security critical to ensure trust and customer loyalty? How might stores change on a conceptual level to better suit new customer engagement models? Will they utilize artificial intelligence? Will augmented or virtual reality play a role? What new customer services and features might retailers offer?
White Paper: SOASTA
Retailers today face enormous challenges in delivering the fast, reliable, 24x7 omni-channel experience across multiple devices that users demand — and they won’t wait around for you to get it right. Preparing your site for the holidays requires a balance between making it reliable and making it fast. Continually improve your site, monitoring throughout the year and tweaking it to keep it in top shape. Because yes, the holidays are going to test you to your limit! Create an environment of continuous testing and continual improvement in your organization. The objective of this whitepaper is to see what differences, if any, there are in user behavior and conversion outcomes, and to make predictions for 2016. The findings are outlined below: The performance sweet spot could be 2 seconds or less Overall load times improved between 2014 and 2015 In 2015, fewer shoppers experienced optimal load times Slower pages experienced up to a 58% increase in bounce rate
White Paper: DigitalML
Helping retailers provide a seamless digital experience Continuing innovations in store technology that transform the retail experience, powered by mobile apps, API design management, interactive displays, and other elements are designed to fit together with digital services and big data insights into a cohesive whole. This whitepaper provides insights on how leaders can be successful by creating a business-led portfolio of API services that consistently deliver comprehensive services at any touch-point. It discusses: Digital experiences are critical for retailers IT faces many obstacles to delivering a cohesive API services portfolio Accelerate digital retail with the API service design platform Without the API design management, your firm is destined to struggle to deliver the omni-channel experiences your customers are demanding.
Personalisation In Retail
White Paper: Apptus
Personalization in online retail – Let’s cut through the noise and improve the customer experience. There’s no doubt that personalization is an important element to any online retail store, but personalization is not an end in itself. It exists to help retailers meet their aims. This whitepaper discusses about the types of personalization software, and offers some insight into how best evaluate their varying approaches. Key takeaways from this whitepaper: Types of personalization Distinction between personalization and segmentation Benefits promised by personalization solutions Evaluating performance and solution design in retail Personalization - A coherent approach
Personalisation isn’t everything. Successful ecommerce is all about relevance and risk
White Paper: Apptus
Personalisation is one of the hottest ‘buzzwords’ in the eCommerce and multichannel dictionary, argues that online retailers need to broaden their focus. Rather than solely providing a ‘personalised’ journey on an eCommerce site, the entire customer experience should track the shopper wisely and identify exactly what is of optimum relevance at each and every separate interaction from the second they land. This whitepaper helps the eCommerce sites to fully reach the potential of their online capabilities by harnessing the power of the intelligent technology. It talks about: Designing an interaction, Not a website- eCommerce sites need to acknowledge this Online vs in-store- Making eCommerce more specialized Merchandising predictions of the future- To drive the future of online retail
Shipping Nirvana: A Guide to Efficient Shipping
White Paper: Ship Station
Shipping process has changed dramatically over the past few years and there are many reasons a customer may be ticked off. When you're first starting to build out your shipping process, it's easy to just do what gets the orders out the door and never re-visit how to make your processes more efficient. This whitepaper helps eCommerce companies become more efficient shippers. Key takeaways from this Guide on Efficient Shipping: Shipping software tips and Customer shipping pricing strategies How you set up your physical shipping space—your ShipStation. Breaking down how efficient your shipping processes are. Setting up your physical shipping space with the right tools to make your shipping process even more efficient Package Customization: Choosing the right box sizes for your products How to save money on postage and shipping and to ship internationally How to handle large increases in orders when your current shipping process may not be best suited to handle them
White Paper: Etech Global Services
Solving Ecommerce Business Challenges Through Proactive Chat Implementing a Proactive Chat System gives us a fast, direct and uncomplicated experience– that’s what the experience should be like when customers contact companies. In today’s global economy, businesses are doing all they can do to stay relevant with the expanding technology in an attempt to reach more customers. Customer support over the phone is no longer a preferred method of communication, encouraging issues such as shopping cart abandonment and low average order values, rather than preventing them. The simple, yet highly effective solution lies within the application of proactive chat. Proactive chat is proactively trying to help the customer when the probability of the customer leaving the site is high. Let’s dig into the benefits of proactive chat and how you can use it for your e-Commerce business: Improves the service experience, increases conversion rates and reduces cancellations Potentials for sales are directly identified and utilized, while the customer finds out about the product Cost savings by reducing service queries through traditional channels Download this informative whitepaper to learn: How to implement proactive chat the right way? What are the best practices to implement proactive chat? How to increase lead conversion with proactive chat and what are its best practices? What are the things that should be considered when implementing chat?
White Paper: ShipHawk
Are you implementing smart shipping practices to step out of your geographic comfort zone and allow your business to broaden your customer base? This free whitepaper on shipping profitablity guides on: What shipping tactics may attract more traffic and purchases? Right way to examine your shipping process to drive profitability. Why your business can lose the ability to drive profitability through pricing alone? Where your customers come from or what they’ll be purchasing before they arrive? To make shipping profitable, you need to gain an insight into your overall cost for each order - price, cost of goods and shipping cost, and automate the time consuming part of logistic process .To increase your profit margin and overall experience to your customers, a proper shipping strategy should be implemented. Read this free whitepaper to know the top three ways retailers can use shipping as a strategic tool to improve their margins.
White Paper: cin7
The future of retail is bigger than flashy new technologies or the hyper-connected Internet of Things. The retail paradigm has shifted from a single physical connection point with customers to a multi-pronged approach that crosses both physical and digital channels. This Exclusive Whitepaper presents a look at possible future retail formats and customer interface technology. It addresses key questions like: What is the significant impact on the retail industry when inventory and supply chain automation is being transitioned into the cloud? What are the trends that will shape the future of retail industry? What gives smaller retailers the ability to compete with larger retailers? What are the things organizations need to know about the future of retail? Read this whitepaper to gain unique insights into the future of retail.
White Paper: Kurt Salmon
Securities reference data management is evolving from a necessary and often ignored cost to support operations to a central and vital role within the organization. Reference data management (RDM) is an increasingly important process in financial institutions. Securities reference data management is considered to be highly critical for the business of custodians. Read this whitepaper to know the best practices for achieving your securities reference data management project is not to go for a revolution, but to evolve to the final model in a step by step approach. Key takeaways from this whitepaper on “Securities Reference Data Management: A Trend towards Outsourcing?” are: Challenges faced by financial institutions in terms of Reference Data Management The alternative approaches for securities reference data management Can securities reference data management be outsourced? Positioning of reference data management services regarding outsourcing
Standardizing Cyber Threat Intelligence Information with the Structured Threat Information Expression
White Paper: Stixis
The Structured Threat Information eXpression (STIX) in cyber security is an effort to define and develop a language to represent structured threat information. The STIX language is meant to convey the full range of cyber threat information and strives to be fully expressive, flexible, extensible, automatable, and as human-readable as possible. This white paper outlines a community-driven solution to the problem known as the Structured Threat Information eXpression, or STIX. It addresses: What are the core set of guiding principles that community consensus has deemed necessary for STIX to implement? Which organizations have already chosen to begin leveraging STIX (or its constituent components) to convey cyber threat information? How does STIX resolve the requirement for maturing effective cyber threat intelligence and cyber threat information sharing?