Share On


"Implementing a Proactive Chat System"

Implementing a Proactive Chat System to Solve Ecommerce Challenges

Implementing a Proactive Chat System to Solve Ecommerce Challenges

White Paper: Etech Global Services


Solving Ecommerce Business Challenges Through Proactive Chat

Implementing a Proactive Chat System gives us a fast, direct and uncomplicated experience– that’s what the experience should be like when customers contact companies.

In today’s global economy, businesses are doing all they can do to stay relevant with the expanding technology in an attempt to reach more customers. Customer support over the phone is no longer a preferred method of communication, encouraging issues such as shopping cart abandonment and low average order values, rather than preventing them.

The simple, yet highly effective solution lies within the application of proactive chat. Proactive chat is proactively trying to help the customer when the probability of the customer leaving the site is high.

Let’s dig into the benefits of proactive chat and how you can use it for your e-Commerce business:

  • Improves the service experience, increases conversion rates and reduces cancellations

  • Potentials for sales are directly identified and utilized, while the customer finds out about the product

  • Cost savings by reducing service queries through traditional channels

Download this informative whitepaper to learn:

How to implement proactive chat the right way?

What are the best practices to implement proactive chat?

How to increase lead conversion with proactive chat and what are its best practices?

What are the things that should be considered when implementing chat?

Login With

Related White Papers

Shipping Nirvana: A Guide to Efficient Shipping

By: Ship Station

Shipping process has changed dramatically over the past few years and there are many reasons a customer may be ticked off. When you're first starting to build out your shipping process, it's easy to just do what gets the orders out the door and never re-visit how to make your processes more efficient. This whitepaper helps eCommerce companies become more efficient shippers. Key takeaways from this Guide on Efficient Shipping:  Shipping software tips and Customer shipping pricing strategies  How you set up your physical shipping space—your ShipStation. Breaking down how efficient your shipping processes are. Setting up your physical shipping space with the right tools to make your shipping process even more efficient Package Customization: Choosing the right box sizes for your products  How to save money on postage and shipping and to ship internationally How to handle large increases in orders when your current shipping process may not be best suited to handle them

Personalisation In Retail

By: Apptus

Personalization in online retail – Let’s cut through the noise and improve the customer experience. There’s no doubt that personalization is an important element to any online retail store, but personalization is not an end in itself. It exists to help retailers meet their aims. This whitepaper discusses about the types of personalization software, and offers some insight into how best evaluate their varying approaches. Key takeaways from this whitepaper: Types of personalization Distinction between personalization and segmentation Benefits promised by personalization solutions Evaluating performance and solution design in retail Personalization - A coherent approach

follow on linkedin follow on twitter follow on facebook 2024 All Rights Reserved | by: