White Paper: TUKATECH
In the apparel industry, if you aren't moving forward, chances are you are falling behind. Advanced technologies assist in apparel product development and conceptual design in industries as diverse as the automotive, aerospace, and architecture. Globalization is the main reason why apparel product development has turned into such a convoluted process. Key takeaways from this whitepaper on “How Technology is Redefining the Apparel Industry”: SO, WHAT WORKED? : Pattern maker collaborated with the sample maker to determine garment construction THE SOLUTION: CAD systems for apparel product development INTEGRATING TECHNOLOGY: Create hundreds of virtual samples without having to make a single physical garment CLOUD-BASED COLLABORATION: Communication gaps are breeched
White Paper: Cogniance
Disruption used to mean a true shift in the market that blew minds and emptied walls. Disruption may be a waning model for innovation, but there’s a pot of proverbial gold on your product roadmap- and they’ve been there the whole time. This whitepaper explores why a user-focused, design-led mentality for technology products delights markets and satisfies that picky user in all of us. Key takeaways from this whitepaper: What’s being called “disruption” is really a dressed-up version of imitation How the user perspective turned airbnb around “What is” should lead to “what if” It’s time to get started. Bring your designers into the process early. Run tests!
White Paper: Apptus
Personalization in online retail – Let’s cut through the noise and improve the customer experience. There’s no doubt that personalization is an important element to any online retail store, but personalization is not an end in itself. It exists to help retailers meet their aims. This whitepaper discusses about the types of personalization software, and offers some insight into how best evaluate their varying approaches. Key takeaways from this whitepaper: Types of personalization Distinction between personalization and segmentation Benefits promised by personalization solutions Evaluating performance and solution design in retail Personalization - A coherent approach
Implementing a Proactive Chat System to Solve Ecommerce Challenges
White Paper: Etech Global Services
Solving Ecommerce Business Challenges Through Proactive Chat Implementing a Proactive Chat System gives us a fast, direct and uncomplicated experience– that’s what the experience should be like when customers contact companies. In today’s global economy, businesses are doing all they can do to stay relevant with the expanding technology in an attempt to reach more customers. Customer support over the phone is no longer a preferred method of communication, encouraging issues such as shopping cart abandonment and low average order values, rather than preventing them. The simple, yet highly effective solution lies within the application of proactive chat. Proactive chat is proactively trying to help the customer when the probability of the customer leaving the site is high. Let’s dig into the benefits of proactive chat and how you can use it for your e-Commerce business: Improves the service experience, increases conversion rates and reduces cancellations Potentials for sales are directly identified and utilized, while the customer finds out about the product Cost savings by reducing service queries through traditional channels Download this informative whitepaper to learn: How to implement proactive chat the right way? What are the best practices to implement proactive chat? How to increase lead conversion with proactive chat and what are its best practices? What are the things that should be considered when implementing chat?
Understanding Your Total Cost of Ownership for Managing B2B Operations
White Paper: OpenText
The first step in developing a strategy for optimizing your operations in B2B E-commerce is to determine the total cost of ownership (TCO) . The B2B environment is complex and a “true” TCO comparison must be considered to avoid mistakes and take right steps to lower TCO. So what cost, speed and agility factors must be considered to determine if your B2B E-commerce program should be developed in-house or outsourced? How can your business sort through the complexity in order to develop a strategy for creating a mature B2B E-commerce program that will yield benefits such as reduced costs, improved capabilities and increased customer satisfaction? What expenses must be carefully examined to provide the most accurate determination of TCO? This TCO whitepaper encompasses more than just the hardware, software and infrastructure costs .It shows how to identify the key roles, tasks, and cost components that should be considered in a comprehensive cost analysis of managing a B2B E-commerce program. This B2B E-commerce whitepaper covers: • Identifying the B2B roles and responsibilities • Calculating Total Cost of Ownership for Your B2B Operations • Implementation Planning Cost Considerations • IT Support and Infrastructure Planning for B2B Programs • TCO Saving Through B2B Managed Services • Maintaining and Growing a B2B Program • 25 Steps to successful B2B Program Management Cycle