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Field Service

The Current State of Field Service During COVID-19

White Paper: ProV

INTRODUCTION Field Service Management COVID-19 has ushered in a new world for everyone. For one of the few times in recent history, the whole world has to face a challenge that truly affects every person’s life. Masks, tests, hand sanitizers, and other items have become a daily discussion point on social media, news, and conversation. Zoom calls and Microsoft Team meetings have replaced the “water cooler” chats. Many offices have been replaced by kitchen tables, back porches, and in some cases, the living room couch. These are just a few of the types of impacts we are all feeling personally. From a “business” perspective, we have more complex issues such as tight supply chains, liability, safety ( of both employees and customers ), along with another host of new complexities. What's Happening in the Field? One field that has been adversely affected by the effect of the COVID-19 pandemic is field service management. At the moment, most field service organizations are faced with a major challenge of how to provide excellent customer service while prioritizing customer and team member safety. In thinking through the current situation and making efforts to plan, it is important that these organizations have a clear understanding of some of the safeguards, that can be undertaken to counter these challenges, and opportunities ahead. Field service, by nature, involves interaction between a customer who requires service and a field technician who performs that service. The COVID-19 pandemic has presented challenges for the field service industry, who have to stay in business as “essential” business partners. Here are some of the challenges of field service during the COVID-19 global pandemic.

IoT: Benefits, Challenges, and Solutions for the Field Service Industry

White Paper: Jolt Consulting Group

The growing demand of deploying Internet of Things (IoT) to the Field Service industry in real time aspect is one of the most remarkable features impacting service organizations. Operational efficiencies, significant cost reductions, and high customer satisfaction drive the solutions of Jolt Consulting to the service organizations. The IoT analytics industry is exploding as a result of tracking, storing, and use of Big Data in discovering patterns from hidden information and applying algorithms. Jolt Consulting aids Field Service Industry to not only provide a robust service business model, but also looks into structuring performance driven service contracts with their customers. Find out more about the Jolt Consulting Group and better connect with your customers through the Whitepaper addressed below for your concerns: Is your organization driving meaningful results with the current service business model? Are your customers satisfied from your deployed services? How can Jolt Consulting bring difference to your field service management?

Disruption in the Field Service Software Space and Challenges to Software Selection

White Paper: Jolt Consulting Group

Service companies are increasingly investing in field service management (FSM) technologies. The FSM software landscape provides an overwhelming number of options and is rapidly changing due to acquisitions and investments in the FSM software space. This is causing challenges to identify and select the most appropriate FSM software for a service company’s specific needs and objectives. Field Service Software Industry Disruption and Technology Selection Challenges outlines the FSM industry changes and provides recommendations to address the key technology selection challenges service organizations face.   

Effective Subcontractor Management for Field Service Delivery

White Paper: Jolt Consulting Group

Field Service organizations are encouraged to invest in their subcontractor network with a goal of making it a competitive differentiator that yields service excellence. Embracing and embedding the third party contractor to make them feel like a valued partner and contributor to the overall customer experience is a key and area service organizations should focus. This whitepaper focuses on building a good third party subcontractor by leveraging field service software. Key takeaways from this whitepaper: Reasons for companies to consider the leveraging of third party contractors Key challenges service organizations face with utilizing third party subcontractors How to gain real-time visibility into the performance and activities of the third-party technician Best-in-Class service organizations receive the necessary visibility into the subcontractor network by extending field service software and mobility tools to the third party providers.

Maximization & Optimization: The Service Ecosystem Imperative

White Paper: ServicePower

Maximization and optimization techniques help field service organizations to solve fundamental service problems. They provide an imperative way of making business decisions, focused on achieving the highest outcome in a cost effective manner. Companies operating in the service ecosystem attempt to achieve this outcome by adhering to the principles of maximization and optimization. What is service ecosystem and what is its role in field service organization? The service ecosystem refers to the complex array of business functions and transactions involved in the delivery of field service to end-customers. Field service organizations include a service ecosystem which dispatches field technicians with the right parts and skills to deliver services in a timely manner. This whitepaper on service ecosystem gives a brief insight into: The service ecosystem imperative: Adhering to the principles of maximization and optimization to create and maintain thriving, profitable businesses Challenges regarding maximization & optimization Ways of achieving maximization and optimization objectives by companies The role of technology in achieving the imperative of maximization and optimization Service ecosystem KPIs related to optimization &  maximization How Optimized scheduling enables a field service organization (FSO) to optimize appointments by ensuring high level of compliance Download this whitepaper and learn more about solving field service problems faced by field service organizations and how ServicePower, an expert in providing Optimization Technology has come up with an innovative way of  mobilizing field service management to improve productivity and efficiency.

Warranty Management :Simplifying Warranty, Claims and Third Party Management

White Paper: ServicePower

"It’s Not Just All About Field Service Management; You Also Need to Build Warranty Management into the Mix" Field Service Management (FSM) is a big business – but, so is Warranty Management (WM) Warranty Management is not just solely a component of field service, but also is a standalone, or integrated activity for product and services organizations alike. Be it manufacturers, dealers, or third-party users, a robust warranty management system is necessary for critical aspects of the warranty management process, which entails monitoring of policies, flat rates, fault codes, rules management, registration and claims processing. This whitepaper sees into queries like: What are the strategic actions currently taken by the leading warranty management organizations? How are warranty management organizations planning to meet the exceeding customer demands and expectations? What are the top uses of Collected Warranty Management data to improve processes and effect change? Download this informative whitepaper to learn more about warranty claims management features & benefits.

Top 5 Reasons Customers Hate Field Service

White Paper: ServicePower

A great customer service leads to overall increased productivity of the organization. The need for field service will never go away. Machines wear out they break. We all at some point contract with a provider for a home or business projects. When a product requires field service or maintenance, customers expect a well manufactured product in return.  Why does a company need field customer service? Satisfied customers are a company’s best brand advocates, proselytizing good customer service work to their entire social network. So, a company’s brand improvement depends on great customer service field. But when the service goes bad, the same advertisement of the field service experience can and does have ill effects on the company’s brand image, costs and future sales. In this whitepaper, ServicePower, an expert in providing field service management, has come up with top 5 reasons why customers hate field service. Download this whitepaper to know those Top 5 reasons and improve your organization's image by learning the loopholes in field customer service.

Finding Your Competitive Advantage In The Field Service Industry with Optimized Scheduling

White Paper: ServicePower

Optimized Scheduling is the Key to Competitive Advantage One of the major challenges in many businesses is not just to achieve a break free business flow, but also to move away from the 'break-fix' model and to one of continuous preventative, predictive maintenance. Field service industries have harnessed the optimized scheduling technology to promote a better work force environment and handle all the complex issues in providing support to customers and clients, while also controlling costs, improving efficiency and productivity, softening demand fluctuations and improving customer service levels. Why choose schedule optimization? Optimized Scheduling is the key to achieving competitive advantage in field service industry. Intelligent, configurable optimized scheduling software platforms provide the backbone to support evolution to new business models based on emerging technologies, and the challenges associated with them. Optimized scheduling provides field service businesses with high levels of business value through: Advanced, intelligent schedule optimization Highly automated schedule automation High levels of route optimization inclusive of real, street level data ​What are the challenges faced by field service organizations? ​What are the benefits offered by service scheduling? What are the key criteria that buyers of optimized scheduling software must consider? What is Service scheduling and how does it help business in adapting to the changing customer demands? Download this whitepaper to learn more about Service scheduling optimization technology and how it enables field service organizations to dynamically adjust the day’s schedule in real-time, reducing job durations, travel times and overall schedule costs.

Redefining Field Service With Quantum Annealing

White Paper: ServicePower

What is Quantum annealing and how can it revolutionize your field service organization? Implementing Quantum Annealing technology has enhanced the speed of field service businesses. It is critical to control costs, manage cyclical demand, ensure consistent delivery of services and improve customer satisfaction through an age old scheduling technology. Increased use of mobile workforce management software has increased the need for schedule optimization, as it is simple and less efficient for field service businesses. Field service business have been using age old schedule optimization techniques based on an artificial intelligence algorithm called Simulated Annealing, to optimize work schedule. ServicePower, a veteran Mobile Workforce Management provider, has come up with the new optimization algorithm called Quantum Annealing (QA). This white-paper looks into incorporation of new Quantum Annealing algorithms into the latest schedule optimization solutions to improve field service businesses. Why Quantum Annealing over Simulated Annealing? What are the different scheduling approaches implemented through Quantum annealing? What is intelligent scheduling? How does service scheduling use simulated annealing? What are the advantages of Quantum Annealing? Download this whitepaper to know more and understand the improvements of Quantum annealing over simulated annealing.

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