White Paper: ServicePower
A great customer service leads to overall increased productivity of the organization. The need for field service will never go away. Machines wear out they break. We all at some point contract with a provider for a home or business projects. When a product requires field service or maintenance, customers expect a well manufactured product in return.
Why does a company need field customer service?
Satisfied customers are a company’s best brand advocates, proselytizing good customer service work to their entire social network. So, a company’s brand improvement depends on great customer service field.
But when the service goes bad, the same advertisement of the field service experience can and does have ill effects on the company’s brand image, costs and future sales.
In this whitepaper, ServicePower, an expert in providing field service management, has come up with top 5 reasons why customers hate field service.
Download this whitepaper to know those Top 5 reasons and improve your organization's image by learning the loopholes in field customer service.
Managing the needs of printer services or copiers remotely, implies managing a high diversity of supplies that are influenced by multiple aspects of monitoring, when the goal is to control and reduce the cost of printing and improving the carbon footprint. Nubeprint, a pioneer in managing print services( MPS) industry, opened the door to control and reduce the waste supplies and also came up with a new approach to manage printing services through remote devices. Reasons why businesses need Managed Print Service: Implementing managed print services in business infrastructures adds value by incorporating the business intelligence in managing the cost and boosts the flow of information. Controlling the costs that the MPS provider incurs from the moment a cost per page agreement is signed. Does the data transmitted ensure security? Cloud Printing Suite, is a software for concept MPS compliance, composed by the Cloud Printing Monitor (CPM) that connects through Cloud Printing Server (CPS) that handles the network of agents and transforms the received data into information and services on high security level aspects. This whitepaper imparts insights about implementing a Managed Print Services Program through Cloud Printing Server Security aspects and how CPM provides security in data transmission and types of security in data transmission.
Maximization and optimization techniques help field service organizations to solve fundamental service problems. They provide an imperative way of making business decisions, focused on achieving the highest outcome in a cost effective manner. Companies operating in the service ecosystem attempt to achieve this outcome by adhering to the principles of maximization and optimization. What is service ecosystem and what is its role in field service organization? The service ecosystem refers to the complex array of business functions and transactions involved in the delivery of field service to end-customers. Field service organizations include a service ecosystem which dispatches field technicians with the right parts and skills to deliver services in a timely manner. This whitepaper on service ecosystem gives a brief insight into: The service ecosystem imperative: Adhering to the principles of maximization and optimization to create and maintain thriving, profitable businesses Challenges regarding maximization & optimization Ways of achieving maximization and optimization objectives by companies The role of technology in achieving the imperative of maximization and optimization Service ecosystem KPIs related to optimization & maximization How Optimized scheduling enables a field service organization (FSO) to optimize appointments by ensuring high level of compliance Download this whitepaper and learn more about solving field service problems faced by field service organizations and how ServicePower, an expert in providing Optimization Technology has come up with an innovative way of mobilizing field service management to improve productivity and efficiency.