CRM

White Paper: Velosio

7 Habits of Highly Effective CFOs The days when the chief financial officer was primarily responsible for internal controls and compliance are long gone. While financial discipline remains critical, today’s CFOs have far more responsibility than their predecessors did, playing key roles in developing strategy, fostering innovation and driving growth. Skills to Lead Your Business Forward Read this business guide to learn more about the habits that effective CFOs use to meet the high expectations and demands of their ever-expanding role. Learn how these habits can be applied to the modern CFO: How to be proactive Begin with the end in mind Put first things first Seek to understand, then to be understood And many more!  

White Paper: FirstSource

Whether it’s a B-to-B or a B-to-C model, the consistent delivery of high-quality customer care is a difficult goal to achieve. This is especially relevant in our device-driven world, an “always on” hyper-connected environment laced with multiple customer touch points

White Paper: Altivon

Rethinking the customer experience provides a clear path to customer satisfaction, retention, advocacy and sustained sales growth. Customer effort has a big impact on the customer experience and is measured by customers with every interaction. It drives their impression of your company and can drive them away. It is driving companies to rethink customer experience. This whitepaper on “Rethinking Customer Experience,” addresses the following key questions: What are the common interaction characteristics which are common in contact centers and has a significant chance of decreased loyalty? What are the pillars of support for low customer effort? What are the technologies in the contact center that can be tuned to reduce customer effort?

White Paper: ServicePower

"It’s Not Just All About Field Service Management; You Also Need to Build Warranty Management into the Mix" Field Service Management (FSM) is a big business – but, so is Warranty Management (WM) Warranty Management is not just solely a component of field service, but also is a standalone, or integrated activity for product and services organizations alike. Be it manufacturers, dealers, or third-party users, a robust warranty management system is necessary for critical aspects of the warranty management process, which entails monitoring of policies, flat rates, fault codes, rules management, registration and claims processing. This whitepaper sees into queries like: What are the strategic actions currently taken by the leading warranty management organizations? How are warranty management organizations planning to meet the exceeding customer demands and expectations? What are the top uses of Collected Warranty Management data to improve processes and effect change? Download this informative whitepaper to learn more about warranty claims management features & benefits.

White Paper: ServicePower

A great customer service leads to overall increased productivity of the organization. The need for field service will never go away. Machines wear out they break. We all at some point contract with a provider for a home or business projects. When a product requires field service or maintenance, customers expect a well manufactured product in return.  Why does a company need field customer service? Satisfied customers are a company’s best brand advocates, proselytizing good customer service work to their entire social network. So, a company’s brand improvement depends on great customer service field. But when the service goes bad, the same advertisement of the field service experience can and does have ill effects on the company’s brand image, costs and future sales. In this whitepaper, ServicePower, an expert in providing field service management, has come up with top 5 reasons why customers hate field service. Download this whitepaper to know those Top 5 reasons and improve your organization's image by learning the loopholes in field customer service.

White Paper: Infosgroup

How important is the digital customer experience innovation? Creating a compelling digital customer experience has become the challenge for any business today. How can we retain a customer who never visits any branch physically? Maintaining customer relationship is the key to business success. Managing customers is not an easy task but an impossible one, and more importantly not an act of faith, but mainly a common sense journey. The challenge is how we do create a digital experience so compelling that our new and old customers would embrace it with the same or even more enthusiasm as they do with traditional face to face experience. This whitepaper presents a very pragmatic and easy to follow recipe, and other magical tech ingredients together to produce the best digital experience for your customer at the lowest possible cost, so we can call it “The recipe to your digital success”. Download this whitepaper to learn more about improving customer experience through digitization and the right ways to create a great digital experience.

White Paper: BP Logix

Customer engagement workflow through social media, mobile and cloud capabilities have become the most important need for today’s enterprises as social tools and cloud-based availability are among the best ways that companies can deliver value and leverage existing technology investment for successful customer engagement. With enhanced mobile support, social media integration, new cloud capabilities, and multimedia annotation businesses make their internal processes more efficient while also increasing communication with customers who are engaged in their business processes. Customers today demand both round-the-clock access to company representatives and swift resolution to their problems. Engaging your customer efficiently, will help you gain exposure, increase customer satisfaction and ultimately improve retention rates. Download this white paper now to learn how you can change the way your organization operates, enabling it to be more efficient, agile and effective with proper customer engagement workflow. This whitepaper provides deep insight on three elements, which enterprises need to provide in order to practice what we call, “customer engagement workflow” : Engage the customer by proper communication and acknowledgement. Embrace the customer by participating him directly in your business processes. Extend the cloud by integrating popular cloud services to your workplace.