White Paper: ServicePower
"It’s Not Just All About Field Service Management; You Also Need to Build Warranty Management into the Mix"
Warranty Management is not just solely a component of field service, but also is a standalone, or integrated activity for product and services organizations alike.
Be it manufacturers, dealers, or third-party users, a robust warranty management system is necessary for critical aspects of the warranty management process, which entails monitoring of policies, flat rates, fault codes, rules management, registration and claims processing.
This whitepaper sees into queries like:
What are the strategic actions currently taken by the leading warranty management organizations?
How are warranty management organizations planning to meet the exceeding customer demands and expectations?
What are the top uses of Collected Warranty Management data to improve processes and effect change?
Download this informative whitepaper to learn more about warranty claims management features & benefits.
Network Management: How can you manage the third party contractors? Deploying third party contractors into labor equation can benefit business analyst organizations to a maximum level. Third party contractor management facilitates reduce costs, gain higher margins, have shorter cycle times and provide high levels of customer service, without any high costs. Managing third party contractors is associated with recruiting, training and managing more employees, in cyclical businesses where demand varies. This whitepaper on third party contractor management gives you insights on: What are the technologies required when managing the third party independent contractors? How does the lack of end-to-end business management lead to higher costs and inefficiency in third party network management? What are the 7 mistakes you could possibly make when managing third party contractors? Don’t fall victim to one of these deadly sins while your third party network management.
Maximization and optimization techniques help field service organizations to solve fundamental service problems. They provide an imperative way of making business decisions, focused on achieving the highest outcome in a cost effective manner. Companies operating in the service ecosystem attempt to achieve this outcome by adhering to the principles of maximization and optimization. What is service ecosystem and what is its role in field service organization? The service ecosystem refers to the complex array of business functions and transactions involved in the delivery of field service to end-customers. Field service organizations include a service ecosystem which dispatches field technicians with the right parts and skills to deliver services in a timely manner. This whitepaper on service ecosystem gives a brief insight into: The service ecosystem imperative: Adhering to the principles of maximization and optimization to create and maintain thriving, profitable businesses Challenges regarding maximization & optimization Ways of achieving maximization and optimization objectives by companies The role of technology in achieving the imperative of maximization and optimization Service ecosystem KPIs related to optimization & maximization How Optimized scheduling enables a field service organization (FSO) to optimize appointments by ensuring high level of compliance Download this whitepaper and learn more about solving field service problems faced by field service organizations and how ServicePower, an expert in providing Optimization Technology has come up with an innovative way of mobilizing field service management to improve productivity and efficiency.
What is CRM ?
Customer Relationship Management or CRM means managing the relationship with your customer. Now-a-days, it is used to describe IT systems and software designed to help you manage this relationship. CRM enables organizations to better serve their customers through the introduction of reliable processes and procedures for interacting with those customers.
What is CRM System ?
Customer relationship management (CRM) refers to strategies, practices and technologies that are used by companies in order to analyze and handle client relations and statistics throughout their lives, with the prime objective of improvising trade relationships with clientele, supporting customer maintenance and motivating sales development. CRM systems are premeditated to pile up information from clientele across diverse channels—or contact points among the consumer and corporation
What is Field Service Management ?
Field Service Management (FSM) is a framework for planning field operations for a versatile workforce. At a primary level, FSM involves scheduling service orders, dispatching operators, and following vehicle areas and occupation status. The correct programming software computerizes these undertakings and gives versatile access through a cloud-based application.