White Paper: Altivon
Rethinking the customer experience provides a clear path to customer satisfaction, retention, advocacy and sustained sales growth.
Customer effort has a big impact on the customer experience and is measured by customers with every interaction. It drives their impression of your company and can drive them away. It is driving companies to rethink customer experience.
This whitepaper on “Rethinking Customer Experience,” addresses the following key questions:
By: Virtual PBX
When custom voice system designers and engineers build a UC platform from the ground up, they need to rely on collaboration with their customers to get it right. Without a rigorous investigation on the exact needs of a business no result can truly be called custom. When it comes to building a custom voice solution that works to satisfy all of the criteria and in the way that any particular industry needs, it’ s important to find a company that uses a collaborative approach to doing so. This whitepaper provides insights on how custom Voice Solutions are customized in both the way the function and the support a business needs to make the most of them, no matter to what extend that may be. It discusses: Criteria to consider when shopping for the right UC solution One Size Does Not Always Fit All Where to Find Custom Voice Solutions Putting the Custom into Voice Solutions
By: Software AG
Digital business transformation is based on an IT architecture transformation with a roadmap for digital capability implementation. Based on the software platforms, digital companies create enhanced or totally new business models which offer completely new digital customer experiences. Established companies are building up software know-how and are acquiring software companies to accelerate their digital transformation by injecting software innovation capabilities into their core business areas. This whitepaper helps to understand what makes today’s digital challengers attractive to customers and consumers, as it highlights their core competencies and differentiators based on their digital software-based technology. Key takeaways from this whitepaper: Digital challengers separate companies from their customers Implementing digital capabilities for digital use cases Digital companies have a micro services-oriented, scalable IT architecture
What is CRM ?
Customer Relationship Management or CRM means managing the relationship with your customer. Now-a-days, it is used to describe IT systems and software designed to help you manage this relationship. CRM enables organizations to better serve their customers through the introduction of reliable processes and procedures for interacting with those customers.
What is CRM System ?
Customer relationship management (CRM) refers to strategies, practices and technologies that are used by companies in order to analyze and handle client relations and statistics throughout their lives, with the prime objective of improvising trade relationships with clientele, supporting customer maintenance and motivating sales development. CRM systems are premeditated to pile up information from clientele across diverse channels—or contact points among the consumer and corporation
What is Sales Effectiveness ?
Sales Effectiveness, therefore, is an important term that distinguishes the efficiency of sales of products and services and is used extensively to improve sales for a company or an organization. It also involves the sales force’s strategy and management to optimize the company’s sales towards profitable sections of customer bulks and limit unprofitable sections, with an aim to increase the company’s revenue.