White Paper: Virtual PBX
When custom voice system designers and engineers build a UC platform from the ground up, they need to rely on collaboration with their customers to get it right. Without a rigorous investigation on the exact needs of a business no result can truly be called custom.
When it comes to building a custom voice solution that works to satisfy all of the criteria and in the way that any particular industry needs, it’ s important to find a company that uses a collaborative approach to doing so.
This whitepaper provides insights on how custom Voice Solutions are customized in both the way the function and the support a business needs to make the most of them, no matter to what extend that may be. It discusses:
Criteria to consider when shopping for the right UC solution
One Size Does Not Always Fit All
Where to Find Custom Voice Solutions
Putting the Custom into Voice Solutions
The most flexible Business Intelligence (BI) platform, QlikView, allows its users to gain valuable insights by understanding the fine line between the relevant data and the redundant data. It stimulates unrestricted analysis of application data, thus helping users make timely and accurate decisions. If you are already aware of the above mentioned BI platform, then here’s an investment solution that would add on to the values of your Qlik investment. This white paper reveals the concealed facet of the same BI tool that could be coherently integrated with an extension facilitating freedom and flexibility for everyone in the company, in terms of analyzing planning data. This QlikView white paper unfolds how you can enhance your Qlik system with data capture and write-back to the database as well as specific planning functionality such as easy top-down planning and driver-based bottom-up planning, unifying Business Intelligence (BI) with Corporate Performance Management (CPM).
An enterprise-wide process modeling is the most agile way to conduct a successful digital transformation as it requires a top-down examination of the performance, quality and sustainability. Digital transformation is an essential step in the evolution of many businesses today. Process modeling has grown from creating a diagram or report figure that explains a business problem to a transformational practice that can organize the way a business is monitored, controlled, and measured. This whitepaper discusses why businesses should consider an enterprise-wide process modeling approach for competing through digital transformation. Key takeaways of this white paper: Take Process Models out of isolation within your business Nurturing digital business transformation by focusing on your process From business process mapping to enterprise business process modeling Ways to instigate enterprise-wide process modeling
What is CRM ?
Customer Relationship Management or CRM means managing the relationship with your customer. Now-a-days, it is used to describe IT systems and software designed to help you manage this relationship. CRM enables organizations to better serve their customers through the introduction of reliable processes and procedures for interacting with those customers.
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.
What is CRM System ?
Customer relationship management (CRM) refers to strategies, practices and technologies that are used by companies in order to analyze and handle client relations and statistics throughout their lives, with the prime objective of improvising trade relationships with clientele, supporting customer maintenance and motivating sales development. CRM systems are premeditated to pile up information from clientele across diverse channels—or contact points among the consumer and corporation