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"Social Maturity Index:Determine your brand’s social maturity"

Social Maturity Index (SMI)

Social Maturity Index (SMI)

White Paper: conversocial

Every business needs to develop a customer centric strategy. It's how you identify and engage with new customers, and it's your front line for real-time customer service with new generations of users. With businesses still figuring out exactly how to measure social effectiveness and providing the best customer experience, an evaluation method called Social Maturity index (SMI) was created, for brands to map out their accurate position on the maturity scale.

  • What is Social Maturity, and why do we need an index?

  • How can you determine your brand’s social maturity?

  • What are the indicators of robust innovation to extraordinary Social Media experiences?

  • What actually defines a Socially Mature Brand?

  • How do social media contribute to the customer experience?

Download this informative whitepaper to learn how to enhance customer experience with social media and how SMI acts as a roadmap, an outline for the socially maturing brand.

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