White Paper: Jolt Consulting Group
Service companies are increasingly investing in field service management (FSM) technologies.
The FSM software landscape provides an overwhelming number of options and is rapidly changing due to acquisitions and investments in the FSM software space.
This is causing challenges to identify and select the most appropriate FSM software for a service company’s specific needs and objectives.
Field Service Software Industry Disruption and Technology Selection Challenges outlines the FSM industry changes and provides recommendations to address the key technology selection challenges service organizations face.
The field service technology industry is undergoing a paradigm shift from a traditional on premise application model to a cloud preferred delivery model. Businesses are leveraging an array of advanced technologies like cloud computing, Internet of Things (IoT), and enterprise mobility to provide visibility and control that organizations need to drive deeper customer engagement and improved operational efficiency. While more options for service and support continue to storm the field service arena, Jolt Consulting Group, a New York-based management and technology consulting company continues their leadership position in aiding service organizations make sense of it all. Jolt provides business and technology services for organizations in the field service management ecosystem, enabling service-based companies to better understand their customers, optimize processes, accelerate growth, and select and implement an array of field service technologies.
By: Hitachi Data Systems
Digital transformation isn't just a biggest challenge; it's also the best opportunity for IT pioneers. Data-driven digital transformation has the potential not only to address competitive threats posed by insurgents, but also to uncover opportunities for new business models and revenue streams. The key is for established companies to unlock the full potential of this important resource to fuel digital transformation and help to maintain their leadership positions in volatile and quickly evolving markets. This whitepaper provides insights on how to turn digital transformation from a challenge to a data-defined opportunity and the advantage offered by enterprise data. Key takeaways from this whitepaper: The Business Benefits of Digital Transformation The Top Considerations for CIOs, including advice from IT pioneers Five Keys to Digital Transformation Success
Customers have gradually high expectations of the brands with which they share their data. Today the way companies collect and use data, and the way their customers share it, is changing. For years companies have been striving to create customer loyalty programs that stick. Companies must move away from just collecting customer data, to using it in a way that provides more value or a better experience for their customers. Why companies want certain types of customer data and what the benefits for the customer will be? This whitepaper provides insights on helping the clients deliver customer experiences that stand out and encourage brand loyalty. This white paper on “customer insight to inspire true loyalty’’highlights: Five global insights into customer loyalty The value of data is rising Customers expect more for sharing their data Four types of customer data and how to value them Five actions marketers need to take now