White Paper: BRP
2018 POS Survey – Retailers Need to Transform their Business
Technology continues to impact and transform the retail industry. Disruption and adaptation are changing the customer engagement model and blurring the lines among retailers, brands and wholesalers. Online pure-plays are opening brick-and-mortar stores and traditional retailers are experimenting with new store models: stores as showrooms, theatre, distribution centers or pop-ups. To enable the new customer experience and support its rapid evolution requires a different technology approach.
Retail and customer engagement models must transform. However, the legacy retail applications and infrastructure still in place at many retail organizations are not properly equipped to support changing retail models and continuously evolving customer expectations. To meet the demands of their customer, the retail winners in 2018 and beyond need to accelerate the transformation to cloud-based unified commerce. Victory belongs to the agile.
According to the 2018 POS/Customer Engagement Benchmarking Survey, retailers recognize the urgency to transform their operations with 81 percent planning to have unified commerce within three years.
BRP’s 2018 POS/Customer Engagement Survey of top North American retailers offers insights into retailers’ current priorities and initiatives as digital and physical retail environments converge to facilitate a seamless experience across channels.
In this data-filled survey from BRP, you will learn about:
What is the importance of personalization in customer relations and customer experience?
What is the importance of the new customer engagement model?
Why is data security critical to ensure trust and customer loyalty?
How might stores change on a conceptual level to better suit new customer engagement models? Will they utilize artificial intelligence? Will augmented or virtual reality play a role?
What new customer services and features might retailers offer?
Helping retailers provide a seamless digital experience Continuing innovations in store technology that transform the retail experience, powered by mobile apps, API design management, interactive displays, and other elements are designed to fit together with digital services and big data insights into a cohesive whole. This whitepaper provides insights on how leaders can be successful by creating a business-led portfolio of API services that consistently deliver comprehensive services at any touch-point. It discusses: Digital experiences are critical for retailers IT faces many obstacles to delivering a cohesive API services portfolio Accelerate digital retail with the API service design platform Without the API design management, your firm is destined to struggle to deliver the omni-channel experiences your customers are demanding.
By: Archer Software
Development of interfaces and applications meeting the current requirements, both in terms of ergonomics and design and in terms of reliability and performance (UI, UX) is a daunting task. This whitepaper focuses on automotive space demonstrating a wide range of software development edges: building Telematics and ADAS systems, helping clients creating prototypes, creating retail and infotainment apps. Key takeaways from this whitepaper: How to improve pedestrian safety, simulation engine sound How to deepen the expertise in the Automotive field Building mobile apps that will playback the sounds in a handier way How to take readings from the car and playing various sounds via laptop speakers or headphones according to the vehicle acceleration/deceleration