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Communications

Achieving truly secure communications with DECT-compliant solutions

White Paper: Plantronics

Digitally Enhanced Cordless Telecommunication (DECT) is a 1.9 gigahertz technology which is often referred to as being “interference-free” since it does not share spectrum with other technologies such as Wi-Fi networks. It utilizes a dedicated part of the wireless spectrum to provide high levels of security and audio quality in enterprise office and home environments. This whitepaper provides insights on how to achieve truly secure communications with DECT-compliant solutions also outlining the security weaknesses of basic DECT products. Key takeaways from this whitepaper: Meeting the need for enhanced DECT security Standard DECT security features Enhanced DECT security features Ease of enterprise deployment and management

All-in-one headset control. All in the cloud.

White Paper: Plantronics

PERSONAL HEADSET CONTROL FROM THE DESKTOP In the era of digitally empowered consumer, customer experience is a key business driver. Effortless management of headsets by IT and efficient headset control provides users with well-maintained devices that enable them to confidently engage with customers and ultimately improve the customer experience. When every call is critical, it’s essential that the customer service representative should be as effective as possible. It means being equipped to hear and be heard clearly, every time, and it starts with having a well-functioning headset. This whitepaper provides insights on how IT takes control of headsets company-wide, proactively managing user needs. Key takeaways from this whitepaper: Is there a better way to manage your organization’s headsets? Why headset visibility matters to IT? How can IT organizations monitor, manage, and maintain headsets in near-real time?

Effective Audio For Video Conferencing

White Paper: Clear One

For the success of any audio conference, the quality of the voice transmission line is crucial. Voice quality in a video conference is impacted by the acoustics of at least two rooms – the caller and the listener. Today, most audio conferencing endpoint products (speakers, microphones, and audio mixing controls) are full-duplex systems, providing the same kind of interaction one gets from the telephone, with important improvements. This whitepaper addresses what needs to be done with audio to make it effective in all situations so users can clearly hear everyone involved in audio and video conferencing calls. Key takeaways from this whitepaper on “Audio Conferencing”: Audio Communications-Most critical portion of any conference Audio Conferencing Endpoint Equipment Achieving Good Audio Quality Audio is the Foundation

The Value Of Standalone Video Endpoints

White Paper: Clear One

Standalone video endpoints are now available to allow organizations to grow their adoption of video conferencing and offer easy to use, full-featured, technology. These systems are designed for small and medium-sized organizations or for secondary sites of larger enterprises. The concept of standalone endpoints marries well with the BYOD (bring your own device) trend and can reduce cost and complexity for SMB (small/medium businesses) and secondary sites for larger organizations. This whitepaper talks about the value of standalone video endpoints. It discusses: Deployment and usage of video conferencing systems The Value of Standalone video endpoints Cloud-based Conferencing Applications for Standalone Systems

Turn the Channel of Last Resort into a First-Rate Customer Experience

White Paper: VoltDelta

With the explosion of new channels over the past decade, our customers are able to choose any number of ways to interact with us. For many, voice has become the channel they use when they need to escalate an issue; the channel of last resort.

The Top 10 Ways to Tell if You Are Easy to Do Business With

White Paper: Avtex

Not many companies make it easy for people to do business with them.Is your organization easy to do business with? If the answer is no, then this white paper may be helpful to examine the key aspects of your customer interactions. By doing so, you will gain invaluable insight into your strengths, and the areas you need to work on. This white paper on “The Top 10 Ways to Tell if You Are Easy to Do Business With,” will review the top 10 areas and give insight into these important aspects of your business. Great CX starts from within your company, so it is important to examine some of the key aspects like: Baseline Rating: Rate your business to know if you are easy to work with Social Media Strategies: To ensure that the customer engagement and response are very effective Being easy to do business with:Building a better business with great customer experience  Your Website: Must be easy to navigate, current, comprehensive and appealing Together we will make marked improvements in overall satisfaction and help you become an organization that is easier to do business with.

Key Considerations for Choosing SIP Phones

White Paper: VTech

Deploying VoIP with SIP phones is important for a successful business since a VoIP phone solution consists of both working in tandem – the service itself and the SIP phones as endpoints to access the service. Read this descriptive whitepaper that provides a roadmap for understanding how best to derive value from IP phones, especially when adopting a hosted VoIP phone service and what are the key qualities you should be looking for in a SIP phone vendor. This whitepaper on “Key Considerations for Choosing SIP Phones” highlights how each trend plays into the decisions you’ll need to consider when moving to VoIP, including: Mobility: SIP phones can provide sufficient mobility coverage for business telephony BYOD: SIP phones helps in making VoIP a relatively low-risk investment Cloud Communications: Ease of deploying VoIP with SIP phones Download this whitepaper that articulates the value that SIP phones bring to the overall solution offered by hosted VoIP providers for SMBs. 

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