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Personal Headset Control From The Desktop

"Personal Headset Control From The Desktop"

All-in-one headset control. All in the cloud.

White Paper: Plantronics

PERSONAL HEADSET CONTROL FROM THE DESKTOP

In the era of digitally empowered consumer, customer experience is a key business driver. Effortless management of headsets by IT and efficient headset control provides users with well-maintained devices that enable them to confidently engage with customers and ultimately improve the customer experience.

When every call is critical, it’s essential that the customer service representative should be as effective as possible. It means being equipped to hear and be heard clearly, every time, and it starts with having a well-functioning headset.

This whitepaper provides insights on how IT takes control of headsets company-wide, proactively managing user needs.

Key takeaways from this whitepaper:

  • Is there a better way to manage your organization’s headsets?

  • Why headset visibility matters to IT?

  • How can IT organizations monitor, manage, and maintain headsets in near-real time?

All-in-one headset control. All in the cloud.
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What is

What is Cloud Computing ?

A type of internet-based computing, Cloud computing refers to delivery of computing services over the internet or "the cloud" instead of using local storage and computing. The different computing services include servers, storage, databases, networking, software, applications, and analytics. Cloud computing eliminates the need for hardware acquisition, maintenance, installation of software.

What is Telecommunication ?

Telecommunications refers to the interchange of information by electronic and electrical means over a significant distance. It is a generic term that is used for a vast range of information-transmitting technologies such as mobile phones, land lines, VoIP and broadcast networks.

What is Telecommunication Network ?

A telecommunications network/ broadcast communications system is an arrangement of computing and telecommunications assets (Specifically, a group of nodes and links) that is capable of carrying audio, visual, and data communications. The prime function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.

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