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"How to Turn the Channel of Last Resort into a First-Rate Customer Experience?"

Turn the Channel of Last Resort into a First-Rate Customer Experience

Turn the Channel of Last Resort into a First-Rate Customer Experience

White Paper: VoltDelta

With the explosion of new channels over the past decade, our customers are able to choose any number of ways to interact with us. For many, voice has become the channel they use when they need to escalate an issue; the channel of last resort.

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What is

What is Technology ?

Technology is the use of scientific knowledge for creating tools, processing actions and extracting of materials whether in industry or in our everyday lives. We apply technology in nearly all things that we do in our lives, we use technology at work, in communication, transportation, making food, extracting and securing information, running an organization and many more tasks, pretty much everywhere. Types of technology include information technology, banking technology, medical technology,

What is Contact Center ?

A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.

What is ERP Implementation ?

ERP implementation best practices include selecting and deploying a solution in an organization. It helps in improving the operation performance and improving the customer experience.

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