How to Turn the Channel of Last Resort into a First-Rate Customer Experience?

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"How to Turn the Channel of Last Resort into a First-Rate Customer Experience?"

Turn the Channel of Last Resort into a First-Rate Customer Experience

Turn the Channel of Last Resort into a First-Rate Customer Experience

White Paper: VoltDelta

With the explosion of new channels over the past decade, our customers are able to choose any number of ways to interact with us. For many, voice has become the channel they use when they need to escalate an issue; the channel of last resort.

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