White Paper: VoiceBase, Inc
Today’s call center is not lacking data. But the manual process of analyzing voice recordings in search of business opportunities is labor intensive and costly. And it takes time— time that could be better spent exploiting new-found insights to improve business processes.
By replacing human call scoring with an automated call solution offered by contact centers, call-tracking services and hosted PBXs can save a considerable amount of time and money.
Your clients will be interested in a solution that accelerates the call-scoring process, saves money, and enables a new level of intelligence to be gleaned from customer calls. VoiceBase Predictive Analytic is just such a solution. Automatically mining the rich data in spoken interactions opens the door to a wealth of possibilities.
Read this whitepaper for predictive insight on automated call & scoring leads for today's call center systems.
By: Elastic Suite
Sales Process Management (SPM) is a key functionality that can lead to increased cross-selling and up-selling opportunities, ultimately contributing to enhanced sales growth revenue. Choosing the right solution for Sales Management Process can make a tangible and quantifiable impact on a company’s bottom line and become a key driver of company’s profitability. Elastic, a leader in providing complete and compelling B2B digital solutions, has come up with the Elastic Sales Management Process (SPM) solution, which resulted in wide adoption of Business Process Management (BPM) platforms in driving the trend towards enhanced functionality and more efficient management of the B2B sales process. What are the key trends for setting the stage for the emergence of Sales Process Management (SPM)? Which Sales Management solution/tools provide maximum sales growth? How to achieve efficiency driven cost savings across multiple dimensions of the B2B sales process? What is Elastic Sales Process Management (SPM) and what are its benefits? How can sales team efficiency improved with the adoption of SPM solution? Learn how Elastic Sales Process Management can help you create incremental revenue by cost management and maximizing sales growth opportunities.
By: Zeenyx Software
Vendors of Point of Sale (POS) software, system integrators and retailers who develop or customize packaged solutions should make implementing test automation a priority in their testing organizations. Effective test automation for POS software can be developed quickly and efficiently using predefined templates and reusable steps. This whitepaper provides a detailed understanding of the concepts, components and techniques necessary for automating the testing of a POS system using AscentialTest. It also highlights: Different components of the test framework that address the parts of POS How to get the most benefit from automated testing How to promote reuse of test cases across localized POS systems Descriptions of a small sample of steps for the cash register GUI
What is CRM ?
Customer Relationship Management or CRM means managing the relationship with your customer. Now-a-days, it is used to describe IT systems and software designed to help you manage this relationship. CRM enables organizations to better serve their customers through the introduction of reliable processes and procedures for interacting with those customers.
What is Analytics ?
Analytics is the process of obtaining an optimal and realistic decision based on examining existing data, typically large sets of business data, with the aid of mathematics, statistics, specialized systems and software. In the last few years use of analytical methods to extract useful insights from data have gained immediate importance and has helped several companies improve their business performances.
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.