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Why Skype for business contact center is a great fit?

"Why Skype for business contact center is a great fit?"

5 Reasons Skype for Business Is a Natural Fit for the Contact Center

5 Reasons Skype for Business Is a Natural Fit for the Contact Center

White Paper: CLARITY CONNECT

Past several decades showed nothing much of improvement in the technological perspective of the telephony technology. Though the presence of archaic PBX system still consumes a major part of market share, the present day Unified Communications however promises much more to offer with its major upheaval.

PBX hardware for contact centers will be nearly vestigial in a few years – Skype for Business will be better for your contact center in the future, even if it doesn’t look like the hardware you may be used to with phone wires sticking out of it. 

Learn how a Skype for business contact center is a great fit for:
Multi-channel communications 
• Cloud contact centers 
• Development and extensibility 
• Employee mobility
• Significant cost savings

Read this informative white paper on what you can accomplish with a Skype for Business contact center.

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What is

What is Contact Center ?

A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.

What is Skype For Business ?

Skype for Business is part of Microsoft Office which is a communications and collaboration platform that not only offers instant messaging, but many other features such as voice calls, video calls, Instant Messaging, online meetings (up to 250 participants), and screen sharing in one solution.

What is Skype ?

Skype is basically as solution offered by Microsoft which enables it’s users to make free video and audio calls, text messages. It’s a part of Microsoft and is a totally free service for communication over internet. In today’s era it is the most popular video call service.

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