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"Secure Communications with DECT-Compliant Solutions"

Achieving truly secure communications with DECT-compliant solutions

White Paper: Plantronics

Digitally Enhanced Cordless Telecommunication (DECT) is a 1.9 gigahertz technology which is often referred to as being “interference-free” since it does not share spectrum with other technologies such as Wi-Fi networks. It utilizes a dedicated part of the wireless spectrum to provide high levels of security and audio quality in enterprise office and home environments.

This whitepaper provides insights on how to achieve truly secure communications with DECT-compliant solutions also outlining the security weaknesses of basic DECT products.

Key takeaways from this whitepaper:

  • Meeting the need for enhanced DECT security

  • Standard DECT security features

  • Enhanced DECT security features

  • Ease of enterprise deployment and management

Achieving truly secure communications with DECT-compliant solutions
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What is

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A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.

What is Telecommunication Network ?

A telecommunications network/ broadcast communications system is an arrangement of computing and telecommunications assets (Specifically, a group of nodes and links) that is capable of carrying audio, visual, and data communications. The prime function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.

What is Customer Relationship Management ?

Customer Relationship Management is a set of practices, technologies, and strategies followed by companies to bring in a healthy customer interaction environment. For Customer Relationship Management, organizations use software systems to keep a record of customers’ contact information across different channels and track customer activity. These systems also consist of information related to customer care staff, sales leads, and even history of customers.

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