White Paper: Plantronics
Digitally Enhanced Cordless Telecommunication (DECT) is a 1.9 gigahertz technology which is often referred to as being “interference-free” since it does not share spectrum with other technologies such as Wi-Fi networks. It utilizes a dedicated part of the wireless spectrum to provide high levels of security and audio quality in enterprise office and home environments.
This whitepaper provides insights on how to achieve truly secure communications with DECT-compliant solutions also outlining the security weaknesses of basic DECT products.
Meeting the need for enhanced DECT security
Standard DECT security features
Enhanced DECT security features
Ease of enterprise deployment and management
PERSONAL HEADSET CONTROL FROM THE DESKTOP In the era of digitally empowered consumer, customer experience is a key business driver. Effortless management of headsets by IT and efficient headset control provides users with well-maintained devices that enable them to confidently engage with customers and ultimately improve the customer experience. When every call is critical, it’s essential that the customer service representative should be as effective as possible. It means being equipped to hear and be heard clearly, every time, and it starts with having a well-functioning headset. This whitepaper provides insights on how IT takes control of headsets company-wide, proactively managing user needs. Key takeaways from this whitepaper: Is there a better way to manage your organization’s headsets? Why headset visibility matters to IT? How can IT organizations monitor, manage, and maintain headsets in near-real time?
Delivering a great customer engagement is something every brand is striving for. Better customer engagement brings new ways to strengthen customer relationships through technological breakthroughs. Customers get the service they deserve when the Customer Service Representatives (CSR) is able to pay attention to what they are saying. They are less likely to have to repeat themselves if the CSR isn’t distracted by a nagging headache. The way CSRs engage with your customers will determine the customer experience and that, in turn, represents the brand experience. This whitepaper provides insights on how to provide your CSRs with innovative technology that’s within budget. It also addresses key questions like: What makes it easier for CSRs to engage with your customers? What area of your business is delivering on that promise through the customer experience? What are the measures that add up to better engagement between a CSR and your customer?
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.
What is Telecommunication Network ?
A telecommunications network/ broadcast communications system is an arrangement of computing and telecommunications assets (Specifically, a group of nodes and links) that is capable of carrying audio, visual, and data communications. The prime function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
What is Customer Relationship Management ?
Customer Relationship Management is a set of practices, technologies, and strategies followed by companies to bring in a healthy customer interaction environment. For Customer Relationship Management, organizations use software systems to keep a record of customers’ contact information across different channels and track customer activity. These systems also consist of information related to customer care staff, sales leads, and even history of customers.