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The Current State of Field Service During COVID-19

White Paper: ProV

INTRODUCTION Field Service Management COVID-19 has ushered in a new world for everyone. For one of the few times in recent history, the whole world has to face a challenge that truly affects every person’s life. Masks, tests, hand sanitizers, and other items have become a daily discussion point on social media, news, and conversation. Zoom calls and Microsoft Team meetings have replaced the “water cooler” chats. Many offices have been replaced by kitchen tables, back porches, and in some cases, the living room couch. These are just a few of the types of impacts we are all feeling personally. From a “business” perspective, we have more complex issues such as tight supply chains, liability, safety ( of both employees and customers ), along with another host of new complexities. What's Happening in the Field? One field that has been adversely affected by the effect of the COVID-19 pandemic is field service management. At the moment, most field service organizations are faced with a major challenge of how to provide excellent customer service while prioritizing customer and team member safety. In thinking through the current situation and making efforts to plan, it is important that these organizations have a clear understanding of some of the safeguards, that can be undertaken to counter these challenges, and opportunities ahead. Field service, by nature, involves interaction between a customer who requires service and a field technician who performs that service. The COVID-19 pandemic has presented challenges for the field service industry, who have to stay in business as “essential” business partners. Here are some of the challenges of field service during the COVID-19 global pandemic.

How Parallels Remote Application Server Enhances Microsoft RDS

White Paper: Parallels

This white paper looks at the pain points of Microsoft Remote desktop solutions, and how systems administrators can use Parallels Remote Application Server to enhance your Microsoft RDS infrastructure, enabling you to offer a far better application and virtual desktop delivery solution. Inside this white paper: Overview of Microsoft Remote Desktop Services Microsoft Remote Desktop Services – Biggest Pain Points Setting Up an Application and Virtual Desktop Delivery Solution with RDS How Parallels Remote Application Server Help to Enhance Your business with Microsoft desktop virtualization services

10 Steps To User Experience Success: Microsoft Office 365

White Paper: AppNeta

Communicating the value of Office 365 to your organization, before beginning of the migration, is a challenge in itself. Before beginning your migration, you need to ensure the foundation you plan to run Office 365 on is robust and can withstand the connectivity and bandwidth necessary to deliver a critical application to your target end users. This whitepaper ensures that you get on the right track with understanding, planning and optimizing your Office 365 migration. It highlights: Key metrics for SaaS app performance monitoring Minimizing Office 365 Migration Impact on Your Critical Applications Ensuring adoption of Office 365 Explore User Experience in the Cloud

Windows PC-Based Machine Automation

White Paper: KINGSTAR

As software-based machine control begins to replace expensive hardware solutions, more organizations are weighing their options for soft motion vendors. In this comparison matrix, we break down the critical features and capabilities of 5 top soft motion providers: Adlink PCI-8366 Galil DMC – 18x6 Series ACS Motion – SpiiPlusSC HP Aerotech A3200 KINGSTAR Soft Motion Learn how each of these offerings stacks up against 5 key dimensions, including real-time OS (RTOS) with Windows, basic motion control, the ability to support the soft motion and EtherCAT Fieldbus, and cost. If you’re considering a soft motion system, download “Windows PC-Based Machine Automation: A Comparison of Motion Control with EtherCAT Fieldbus Offerings” today.

Planning and Building a Powerful Intranet Communication Channel on Sharepoint

White Paper: DEG

Intranet communication channel is the next-generation user- driven portal to more effectively and efficiently communicate with its advisors, and help them find the information they need in a highly-regulated industry. Intranets can serve as powerful tools for communication, enhancing teamwork by sharing information across organizations. What are the benefits of implementing intranet communication channel? Intranets allow organizations to distribute information to employees on an as-needed basis. Intranets can help users to locate and view information faster and use applications relevant to their roles and responsibilities. Internal intranet communication channels increase  employees’ ability to perform their jobs faster, more accurately by accessing information from anywhere. This whitepaper highlights several additional key strategies and tactics during the design and implementation of intranet and also provides the brief insight into topics: Discovering process for building an intranet portal Implementation of the message center as a home page news stream The planned design and implementation of SharePoint   What are the platform challenges faced during implementation of intranet channels? Download this whitepaper to learn more about intranet communication portal that focuses on proper management of the content and creating a more engaged and informed workforce.  

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