Microsoft

White Paper: ProV

INTRODUCTION Field Service Management COVID-19 has ushered in a new world for everyone. For one of the few times in recent history, the whole world has to face a challenge that truly affects every person’s life. Masks, tests, hand sanitizers, and other items have become a daily discussion point on social media, news, and conversation. Zoom calls and Microsoft Team meetings have replaced the “water cooler” chats. Many offices have been replaced by kitchen tables, back porches, and in some cases, the living room couch. These are just a few of the types of impacts we are all feeling personally. From a “business” perspective, we have more complex issues such as tight supply chains, liability, safety ( of both employees and customers ), along with another host of new complexities. What's Happening in the Field? One field that has been adversely affected by the effect of the COVID-19 pandemic is field service management. At the moment, most field service organizations are faced with a major challenge of how to provide excellent customer service while prioritizing customer and team member safety. In thinking through the current situation and making efforts to plan, it is important that these organizations have a clear understanding of some of the safeguards, that can be undertaken to counter these challenges, and opportunities ahead. Field service, by nature, involves interaction between a customer who requires service and a field technician who performs that service. The COVID-19 pandemic has presented challenges for the field service industry, who have to stay in business as “essential” business partners. Here are some of the challenges of field service during the COVID-19 global pandemic.

White Paper: Parallels

This white paper looks at the pain points of Microsoft Remote desktop solutions, and how systems administrators can use Parallels Remote Application Server to enhance your Microsoft RDS infrastructure, enabling you to offer a far better application and virtual desktop delivery solution. Inside this white paper: Overview of Microsoft Remote Desktop Services Microsoft Remote Desktop Services – Biggest Pain Points Setting Up an Application and Virtual Desktop Delivery Solution with RDS How Parallels Remote Application Server Help to Enhance Your business with Microsoft desktop virtualization services

White Paper: AppNeta

Communicating the value of Office 365 to your organization, before beginning of the migration, is a challenge in itself. Before beginning your migration, you need to ensure the foundation you plan to run Office 365 on is robust and can withstand the connectivity and bandwidth necessary to deliver a critical application to your target end users. This whitepaper ensures that you get on the right track with understanding, planning and optimizing your Office 365 migration. It highlights: Key metrics for SaaS app performance monitoring Minimizing Office 365 Migration Impact on Your Critical Applications Ensuring adoption of Office 365 Explore User Experience in the Cloud