Remote Agent

White Paper: Lightspeed

Two years of upheaval have shown us how important it is to respond swiftly to evolving customer demands. Unfortunately, many businesses are still unprepared for these changes, due in large part to legacy tools that restrict adaptability. And as the retail giants of the world race ahead, small- and medium-sized retailers are being left behind. But it doesn’t have to be that way. Thanks to continued development in retail technology, independent businesses can revolutionize their customer experience without breaking the bank. Retailers need to look to the future by adopting the digital strategies that have kept industry leaders selling through two years of challenges. This playbook walks through how to hedge a retail business against challenges with new technology, enabling retailers to expand their reach into customers’ homes and creating stronger relationships in the process.

White Paper: LiveOps.

Many companies today are addressing the challenges to improve direct marketing conversions by using remote agent solutions – an innovative, cost effective approach to meeting unpredictable and specialized call center requirements. This white paper on “Best Practices of Using Remote Agents to Improve Direct Marketing Conversions,” helps to understand the benefits of using virtual, remote agent solutions, to handle specialized calls and to monitor remote agent performance in realizing competitive advantage today. This white paper is recommended to all the individuals who are developing plans to Improve Direct Marketing Conversions It addresses questions such as: What are the roadblocks faced by the remote agents while addressing the challenges in direct marketing for your business? What are the call center solutions that leverage remote agents help overcome the limitations of traditional call centers? What are the ways that remote agent solutions can help businesses in all industries increase call center service quality and meet complex requirements?