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Value drivers for outsourcing contact center services

"Value drivers for outsourcing contact center services"

Eight Habits of Highly Ineffective Contact Centre Outsourcing Relationships

Eight Habits of Highly Ineffective Contact Centre Outsourcing Relationships

White Paper: Telus International

Outsourcing activity in the contact center market is at its highest level in five years. This increased transaction activity represents not only new demand for outsourced services, but also reflects an environment where many enterprises have matured in their outsourcing experiences, and are now in a more educated position to reevaluate their current deals.

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