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"Right foundation for your Speech Analytics Program"

Speech Analytics: Convert Voice of The Customer Into Business Success

Speech Analytics: Convert Voice of The Customer Into Business Success

White Paper: CallMiner

Speech analytics as a technology is used to analyze customer conversations taking place through phone and/or interactive voice response (IVR) during or after the call.

Don’t just analyze data, use speech analytics to deliver actionable guidance to employees to support them in doing their jobs. Research shows that 37% of speech analytics users currently use voice biometrics in support of their activities.

This whitepaper on “Speech Analytics: Convert Voice of the Customer into Business Success,” highlights:

  • How to lay the right foundation for your Speech Analytics Program

  • Massive returns that companies see by incorporating speech analytics

  • Building blocks that help organizations maximize the benefits they see from this technology

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