White Paper: Forrester Consulting
In a comprehensive six month study conducted in 2012, Mattersight Corporation ("Mattersight") commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying its Behavioral Analytics platform.
The Behavioral Analytics platform captures customer and employee interactions, and then automatically analyzes those interactions using proprietary algorithms and unique behavioral models.
The output of this analysis is new data attributes on every interaction measuring customer expectations and behaviors, as well as employee performance. This data is then leveraged by three primary products which comprise Mattersight's Behavioral Analytics platform to drive significant business value - Predictive Behavioral Routing, Predictive Customer Analytics and Employee Performance Management.
More and more enterprises are faced with the complex challenge of managing the exponential data growth. Digital data hoarding is one of the biggest IT concerns for businesses globally. The plethora of new and improved tools for capturing, generating, analyzing and otherwise leveraging stored data has resulted in explosive data growth—and managing that data growth is a primary challenge for IT organizations in all industries. This whitepaper helps you develop a deeper appreciation for the dynamics of data hoarding. In this whitepaper you will learn why data hoarders behave as they do, and gain insights into strategies and tools you can use to meet their needs—all while adhering to your budget requirements. It highlights: -Common attributes of some example data hoarders -Use case requirements and storage technologies -Storage components and best fit uses -Best practices for the hoarders in your organization
Skype for Business is fast becoming the most widely-used single vendor unified communications platform. However, as the enterprise implements Skype for Business, it hits a seemingly impossible barrier, realizing complete video communication and collaboration. There is no easy or elegant way for existing video conferencing equipment to seamlessly integrate with Skype for Business. This whitepaper addresses what the available migration strategies for video calling and conferencing are, and how interoperability between Skype for Business and professional video systems can be achieved for inter and intra-company calls. It highlights: How to bridge the gap between Skype for Business and legacy H.323 meeting room systems on a scheduled meet-me basis ‘Do nothing’ strategy- Both the video conferencing rooms and Skype for Business are maintained in parallel How to achieve direct calling and conferencing for all, while maintaining current legacy room systems, registered directly to the video cloud