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"Gamification to Improve Contact Center Performance"

Using Gamification to Improve Contact Center Performance

White Paper: CallMiner

Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement. While gamification is flexible, two elements are required to make it successful: clear business goals and accurate metrics.

When contact center agents are more engaged at work, enterprises can optimize engagement with customers.

This whitepaper provides you insights on how interaction analytics and gamification could help your organization to optimize customer engagements and improve contact center performance.

It discusses:

  • How does gamification relate to contact centers?

  • Several avenues to motivate contact center agents

  • How leaders are combining gamification and interaction analytics to get business results

  • Best Practices from the Leaders

Using Gamification to Improve Contact Center Performance
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