White Paper: EVOLVE IP
Call centers of all sizes and types are moving their call centers to the "cloud". In fact, many industry analysts predict that over 70 percent of call centers will use a hosted platform by 2014. Call center solutions are not a new business. For decades, call center executives have increased the productivity of their staff and ensured the call 'gets answered' with widely-supported, fully featured, equipment and software, such as phone systems, ACDs, reporting solutions, workforce management platforms and recording devices.
When evaluating a new call center solution, agents and, more importantly, front-line supervisors are rightly focused on features that make their jobs easier or their time more efficient. However, the feature differences between most modern call center solutions are not significant. What is most important is if the solution can reliably route a call to the appropriate person, and the business can report on the activity to make staffing decisions. Business and customer service executives, are moving to the cloud not because of features, but for the inherent benefits of a cloud-based solution.
Hybrid Cloud storage has features of both Public and Private Cloud implementations, connected at various points to allow business users and applications to access storage via either of the two infrastructures as determined by IT or corporate policy. Moving data to the cloud is actually cheaper, can be expanded interminably and needs less attention; but how much data can a company realistically park in cloud storage? With an effective Hybrid Cloud storage solution, you can choose the best match for your workload requirements at any time, and rebalance them as your needs change. This whitepaper provides insights on how the promise of the cloud is playing out, both positively and negatively, through its various implementations. In this whitepaper, the main focus is on cloud storage. It highlights: Immediate and long-term benefits of different cloud models Potential downsides of the cloud models Different cloud storage options available Finding which of the cloud storage options is the best
By: Hitachi Data Systems
Digital transformation isn't just a biggest challenge; it's also the best opportunity for IT pioneers. Data-driven digital transformation has the potential not only to address competitive threats posed by insurgents, but also to uncover opportunities for new business models and revenue streams. The key is for established companies to unlock the full potential of this important resource to fuel digital transformation and help to maintain their leadership positions in volatile and quickly evolving markets. This whitepaper provides insights on how to turn digital transformation from a challenge to a data-defined opportunity and the advantage offered by enterprise data. Key takeaways from this whitepaper: The Business Benefits of Digital Transformation The Top Considerations for CIOs, including advice from IT pioneers Five Keys to Digital Transformation Success
What is Cloud Computing ?
A type of internet-based computing, Cloud computing refers to delivery of computing services over the internet or "the cloud" instead of using local storage and computing. The different computing services include servers, storage, databases, networking, software, applications, and analytics. Cloud computing eliminates the need for hardware acquisition, maintenance, installation of software.
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.
What is Cloud Management ?
Cloud management is the management of cloud-computing based resources in all deployment models of cloud computing namely- Public cloud, private cloud, and hybrid cloud. A cloud management system is a combination of software and technology that has the ability to monitor security, manage tracking and resource allocation, provide uninterrupted access, etc.