White Paper: Ameyo
Fueled by many reasons, the debt collection industry has been growing and gaining more importance, forcing companies to adapt to this trend.
By using a Dialer for handling large volumes of debtors, companies can increase productivity and minimize the number of interactions to reach the right party.
This whitepaper on “Increase your per-agent debt collection revenue by over 200%,” provides insights on how contact center technology and intelligent strategies can help collection agents to improve their debt collection rates. It highlights:
Benefits of Automated Dialing System over Manual Dialing System for debt recovery scenario
Metrics that are responsible in affecting productivity in debt collection agencies
Personalized approach to debt collection services
Automation to handle large volumes of debtors, companies can increase productivity and by minimizing the number of interactions to reach the right party, they can improve the efficiency.
Omni-channel commerce seems to be picking up steam across industries and has radically transformed the way companies do business. In an increasingly competitive marketplace, where buying processes are undergoing a radical transformation and switching costs are becoming virtually fictitious, companies that do not offer a superlative omni-channel experience are difficult to survive. This whitepaper on “Omni-channel commerce: Making customer experience the new competitive advantage”: Uncovers the radical changes in buying omni-channel experience, customer expectations, customer service Discusses the advancements in customer journey, the facets involved in implementing an omni-channel strategy Talks about a recently launched concept called “Universal Queue”, and its significance in omni-channel customer experience
Omni-Channel Interaction Roadmap helps banks at each level of their progress and defines processes to bring that to action at a particular level in their journey towards delivering a better customer experience. With ever-increasing customer expectations, banks often achieve unparalleled customer experience Key takeaways from the whitepaper on “Roadmap to Omni-Channel Customer Communication for Banks”: Challenges around Omni-channel interaction management and a case for continuous improvement Omni-Channel Interaction Roadmap based on best practices to assess the current state Path to mature as a omni-channel experience provider
What is Business Intelligence ?
Business intelligence is a technology-driven process in which variety of software applications are used to analyze organization’s raw data and presenting the information in actionable format so executives and business leads can make better decisions looking at them. Although business intelligence has some common functions, it includes three basic functions: data mining, data analyzing and data processing.
What is Technology ?
Technology is the use of scientific knowledge for creating tools, processing actions and extracting of materials whether in industry or in our everyday lives. We apply technology in nearly all things that we do in our lives, we use technology at work, in communication, transportation, making food, extracting and securing information, running an organization and many more tasks, pretty much everywhere. Types of technology include information technology, banking technology, medical technology,
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.