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White Paper: Ameyo
Fueled by many reasons, the debt collection industry has been growing and gaining more importance, forcing companies to adapt to this trend.
By using a Dialer for handling large volumes of debtors, companies can increase productivity and minimize the number of interactions to reach the right party.
This whitepaper on “Increase your per-agent debt collection revenue by over 200%,” provides insights on how contact center technology and intelligent strategies can help collection agents to improve their debt collection rates. It highlights:
Benefits of Automated Dialing System over Manual Dialing System for debt recovery scenario
Metrics that are responsible in affecting productivity in debt collection agencies
Personalized approach to debt collection services
Automation to handle large volumes of debtors, companies can increase productivity and by minimizing the number of interactions to reach the right party, they can improve the efficiency.
By: Ameyo
Omni-channel commerce seems to be picking up steam across industries and has radically transformed the way companies do business. In an increasingly competitive marketplace, where buying processes are undergoing a radical transformation and switching costs are becoming virtually fictitious, companies that do not offer a superlative omni-channel experience are difficult to survive. This whitepaper on “Omni-channel commerce: Making customer experience the new competitive advantage”: Uncovers the radical changes in buying omni-channel experience, customer expectations, customer service Discusses the advancements in customer journey, the facets involved in implementing an omni-channel strategy Talks about a recently launched concept called “Universal Queue”, and its significance in omni-channel customer experience
By: Ameyo
Omni-Channel Interaction Roadmap helps banks at each level of their progress and defines processes to bring that to action at a particular level in their journey towards delivering a better customer experience. With ever-increasing customer expectations, banks often achieve unparalleled customer experience Key takeaways from the whitepaper on “Roadmap to Omni-Channel Customer Communication for Banks”: Challenges around Omni-channel interaction management and a case for continuous improvement Omni-Channel Interaction Roadmap based on best practices to assess the current state Path to mature as a omni-channel experience provider
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