White Paper: Ameyo
Omni-channel commerce seems to be picking up steam across industries and has radically transformed the way companies do business.
In an increasingly competitive marketplace, where buying processes are undergoing a radical transformation and switching costs are becoming virtually fictitious, companies that do not offer a superlative omni-channel experience are difficult to survive.
This whitepaper on “Omni-channel commerce: Making customer experience the new competitive advantage”:
Uncovers the radical changes in buying omni-channel experience, customer expectations, customer service
Discusses the advancements in customer journey, the facets involved in implementing an omni-channel strategy
Talks about a recently launched concept called “Universal Queue”, and its significance in omni-channel customer experience
By: BP Logix
Customer engagement workflow through social media, mobile and cloud capabilities have become the most important need for today’s enterprises as social tools and cloud-based availability are among the best ways that companies can deliver value and leverage existing technology investment for successful customer engagement. With enhanced mobile support, social media integration, new cloud capabilities, and multimedia annotation businesses make their internal processes more efficient while also increasing communication with customers who are engaged in their business processes. Customers today demand both round-the-clock access to company representatives and swift resolution to their problems. Engaging your customer efficiently, will help you gain exposure, increase customer satisfaction and ultimately improve retention rates. Download this white paper now to learn how you can change the way your organization operates, enabling it to be more efficient, agile and effective with proper customer engagement workflow. This whitepaper provides deep insight on three elements, which enterprises need to provide in order to practice what we call, “customer engagement workflow” : Engage the customer by proper communication and acknowledgement. Embrace the customer by participating him directly in your business processes. Extend the cloud by integrating popular cloud services to your workplace.
Omni-Channel Interaction Roadmap helps banks at each level of their progress and defines processes to bring that to action at a particular level in their journey towards delivering a better customer experience. With ever-increasing customer expectations, banks often achieve unparalleled customer experience Key takeaways from the whitepaper on “Roadmap to Omni-Channel Customer Communication for Banks”: Challenges around Omni-channel interaction management and a case for continuous improvement Omni-Channel Interaction Roadmap based on best practices to assess the current state Path to mature as a omni-channel experience provider
What is Customer Journey ?
The complete journey a customer takes while purchasing a product that might include a lot of factors like choosing the right product, taking delivery of the product, interaction with the seller and after sales service. Each of these factors could also be called as touch points. It is of utmost importance for any business to make sure that the customers are happy at every point in their journeys.
What is Customer service ?
Customer service is the support one offer his customer, before, during and after they purchase your product or service. This service depends on employees who can adjust themselves to the personality of their customer. More than answers, it’s about the promise, your brand gives to the customers. Priority given to customer service varies from organization to organization. A company that values good customer service might spend a lot on training their employees, in comparison to organizations
What is Customer Relationship Management ?
Customer Relationship Management is a set of practices, technologies, and strategies followed by companies to bring in a healthy customer interaction environment. For Customer Relationship Management, organizations use software systems to keep a record of customers’ contact information across different channels and track customer activity. These systems also consist of information related to customer care staff, sales leads, and even history of customers.