White Paper: Sprinklr
Crisis management techniques are designed to protect an organization and its stakeholders from threats and reduce the impact felt by threats. Developing a well-thought-out crisis management plan can be the difference between brand longevity and long-term brand damage.
A guided approach to assessing and handling brand crisis scenario
Combined perspectives from industry thought leaders, and our own recommendations for brand reputation management
Create a customized crisis preparation model by assembling a crisis management team
Crisis Plan Flowchart to assist you in putting out flash fires and rolling disasters
Your brand’s crisis might not be as dramatic as a star falling from grace, but it can be just as disastrous. That’s why you need to develop a comprehensive crisis management plan!!
Since digitalization is the key to enhancing customer experience, organizations go through the digitalization journey to create an ecosystem and provide a significant number of products and services which focus on the customer experience. This whitepaper defines digitization as the process by which various analog elements into electronically readable formats in order to create a paperless environment in an organization. Key takeaways from this whitepaper: Need for Digital business transformation Structure of a Digital Transformation Framework Digitizing the business operations and the organization Enterprise Digitalization Roadmap in this digital era Digitalization creates a unique experience for all customer interactions in a controlled and predictable vendor environment.
By: Retailer Web Services
Online reviews are essential for the reputation of local businesses. When a company provides a service or a product, the customer is either satisfied or dissatisfied. In the digital world today, customers often take their experience straight to the web. Online business reviews will no longer be a source of embarrassment or anxiety—they’ll be an incredible asset to your business. With the rise of social media and online reviews, our interactions have been forever magnified and transformed. This whitepaper talks about the importance of online customer reviews and how it helps your clients manage their online reputation and generate reviews to stay ahead of the competition. Key takeaways from this whitepaper: Prominent display of business reviews Odds are stacked against you: Customers with bad experiences are more likely to leave reviews Multiply the effect of good reviews by showcasing and sharing them You’re not safe just because you have no reviews And that’s not all you can gain from bad reviews