"Taking the Complexity Out of Intel Design and Reducing Time-to-Market"

By: EVOLVE IP

Call centers of all sizes and types are moving their call centers to the "cloud". In fact, many industry analysts predict that over 70 percent of call centers will use a hosted platform by 2014. Call center solutions are not a new business. For decades, call center executives have increased the productivity of their staff and ensured the call 'gets answered' with widely-supported, fully featured, equipment and software, such as phone systems, ACDs, reporting solutions, workforce management platforms and recording devices. When evaluating a new call center solution, agents and, more importantly, front-line supervisors are rightly focused on features that make their jobs easier or their time more efficient. However, the feature differences between most modern call center solutions are not significant. What is most important is if the solution can reliably route a call to the appropriate person, and the business can report on the activity to make staffing decisions. Business and customer service executives, are moving to the cloud not because of features, but for the inherent benefits of a cloud-based solution.

By: Quantum

Hybrid Cloud storage has features of both Public and Private Cloud implementations, connected at various points to allow business users and applications to access storage via either of the two infrastructures as determined by IT or corporate policy. Moving data to the cloud is actually cheaper, can be expanded interminably and needs less attention; but how much data can a company realistically park in cloud storage? With an effective Hybrid Cloud storage solution, you can choose the best match for your workload requirements at any time, and rebalance them as your needs change. This whitepaper provides insights on how the promise of the cloud is playing out, both positively and negatively, through its various implementations. In this whitepaper, the main focus is on cloud storage. It highlights: Immediate and long-term benefits of different cloud models Potential downsides of the cloud models Different cloud storage options available Finding which of the cloud storage options is the best