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"Customer Benefits to GPS Location Intelligence"

Improved Customer Service Through GPS Vehicle Tracking

Improved Customer Service Through GPS Vehicle Tracking

White Paper: Fleetmatics

Great customer service is the essence of any business, it is essential not only to sustaining your business, but to growing your business. For field-service businesses and particularly companies that rely on fleet vehicles to deliver their goods and services – customer service has its own unique parameters and equally unique solutions.

In a world of tight budgets, increased competition and rapidly changing technologies, it is easy to understand how customer service can fall from its deserved position as a company’s number-one priority.

This whitepaper provides insights on improving customer service that should be a high priority within the field-service industry. It highlights:

  • Customer Service in the Field-Service Industry

  • Customer Benefits to GPS Location Intelligence

  • Detailed Reports Provide Key Data to Improve Customer Service

  • Active Pest Control Increases Profits through Quality Customer Service

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What is

What is Technology ?

Technology is the use of scientific knowledge for creating tools, processing actions and extracting of materials whether in industry or in our everyday lives. We apply technology in nearly all things that we do in our lives, we use technology at work, in communication, transportation, making food, extracting and securing information, running an organization and many more tasks, pretty much everywhere. Types of technology include information technology, banking technology, medical technology,

What is Customer service ?

Customer service is the support one offer his customer, before, during and after they purchase your product or service. This service depends on employees who can adjust themselves to the personality of their customer. More than answers, it’s about the promise, your brand gives to the customers. Priority given to customer service varies from organization to organization. A company that values good customer service might spend a lot on training their employees, in comparison to organizations

What is Customer Relationship Management ?

Customer Relationship Management is a set of practices, technologies, and strategies followed by companies to bring in a healthy customer interaction environment. For Customer Relationship Management, organizations use software systems to keep a record of customers’ contact information across different channels and track customer activity. These systems also consist of information related to customer care staff, sales leads, and even history of customers.

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