White Paper: Fleetmatics
Great customer service is the essence of any business, it is essential not only to sustaining your business, but to growing your business. For field-service businesses and particularly companies that rely on fleet vehicles to deliver their goods and services – customer service has its own unique parameters and equally unique solutions.
In a world of tight budgets, increased competition and rapidly changing technologies, it is easy to understand how customer service can fall from its deserved position as a company’s number-one priority.
This whitepaper provides insights on improving customer service that should be a high priority within the field-service industry. It highlights:
Customer Service in the Field-Service Industry
Customer Benefits to GPS Location Intelligence
Detailed Reports Provide Key Data to Improve Customer Service
Active Pest Control Increases Profits through Quality Customer Service
Rethinking the customer experience provides a clear path to customer satisfaction, retention, advocacy and sustained sales growth. Customer effort has a big impact on the customer experience and is measured by customers with every interaction. It drives their impression of your company and can drive them away. It is driving companies to rethink customer experience. This whitepaper on “Rethinking Customer Experience,” addresses the following key questions: What are the common interaction characteristics which are common in contact centers and has a significant chance of decreased loyalty? What are the pillars of support for low customer effort? What are the technologies in the contact center that can be tuned to reduce customer effort?
Delivering a great customer engagement is something every brand is striving for. Better customer engagement brings new ways to strengthen customer relationships through technological breakthroughs. Customers get the service they deserve when the Customer Service Representatives (CSR) is able to pay attention to what they are saying. They are less likely to have to repeat themselves if the CSR isn’t distracted by a nagging headache. The way CSRs engage with your customers will determine the customer experience and that, in turn, represents the brand experience. This whitepaper provides insights on how to provide your CSRs with innovative technology that’s within budget. It also addresses key questions like: What makes it easier for CSRs to engage with your customers? What area of your business is delivering on that promise through the customer experience? What are the measures that add up to better engagement between a CSR and your customer?