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"Ten Tips for Intelligent Routing"

Intelligent Contact Routing

Intelligent Contact Routing

White Paper: Content Guru

Building an intelligent contact routing strategy to improve customer experience level that considers customer value, resources, agent skills, priority rules can be challenging.

Giving customers greater control over the communication process, in conjunction with more intelligent contact routing, will maximize the chances of getting customers the best possible customer experience.

This technical whitepaper on “Intelligent Contact Routing to improve customer experience ” covers the top 10 tips to ensure customers reach the right agents and resources, each and every time. It highlights:

  • Set contact routing rules that fully support your customer experience management objectives

  • Make full use of all available information for intelligent contact routing

  • Actively manage the customer journey to improve customer experience

  • Act on customer insight and feedback for skill-based contact routing

Read this whitepaper which discusses ways in which organizations can efficiently, quickly and consistently conduct the customer contact routing to the right resources, every time for better customer experience.

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What is Technology ?

Technology is the use of scientific knowledge for creating tools, processing actions and extracting of materials whether in industry or in our everyday lives. We apply technology in nearly all things that we do in our lives, we use technology at work, in communication, transportation, making food, extracting and securing information, running an organization and many more tasks, pretty much everywhere. Types of technology include information technology, banking technology, medical technology,

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What is Network ?

Network is a group of two or more computing devices enabled to exchanging data with each other (such as files or messages, printers and other shared peripherals) through a data link. The connections between these devices can be established by means of a cable or wireless media. The computers or devices on a network are called as nodes and the ones that allocate resources are broadly categorized as servers or workstations.

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