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"Ten Tips for Intelligent Routing"

Intelligent Contact Routing

Intelligent Contact Routing

White Paper: Content Guru

Building an intelligent contact routing strategy to improve customer experience level that considers customer value, resources, agent skills, priority rules can be challenging.

Giving customers greater control over the communication process, in conjunction with more intelligent contact routing, will maximize the chances of getting customers the best possible customer experience.

This technical whitepaper on “Intelligent Contact Routing to improve customer experience ” covers the top 10 tips to ensure customers reach the right agents and resources, each and every time. It highlights:

  • Set contact routing rules that fully support your customer experience management objectives

  • Make full use of all available information for intelligent contact routing

  • Actively manage the customer journey to improve customer experience

  • Act on customer insight and feedback for skill-based contact routing

Read this whitepaper which discusses ways in which organizations can efficiently, quickly and consistently conduct the customer contact routing to the right resources, every time for better customer experience.

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