White Paper: Altivon
There is a great opportunity to improve the performance and contribution of utility contact centers by making four “must have” changes.
These changes are consistent with the latest industry trends and contact center developments, leveraging technology and best practices to deliver new levels of service.
This whitepaper ensures that the customer expectations are met in the most cost efficient manner by the following four changes:
By: EVOLVE IP
Call centers of all sizes and types are moving their call centers to the "cloud". In fact, many industry analysts predict that over 70 percent of call centers will use a hosted platform by 2014. Call center solutions are not a new business. For decades, call center executives have increased the productivity of their staff and ensured the call 'gets answered' with widely-supported, fully featured, equipment and software, such as phone systems, ACDs, reporting solutions, workforce management platforms and recording devices. When evaluating a new call center solution, agents and, more importantly, front-line supervisors are rightly focused on features that make their jobs easier or their time more efficient. However, the feature differences between most modern call center solutions are not significant. What is most important is if the solution can reliably route a call to the appropriate person, and the business can report on the activity to make staffing decisions. Business and customer service executives, are moving to the cloud not because of features, but for the inherent benefits of a cloud-based solution.
By: Crystal Group
In digital electronics, effective thermal management comprises a vast number of design considerations that must be accounted for before fielding computational hardware for low maintenance installations into high stress environments and operating conditions. Simply powering on a server and measuring the current without taking these variables into consideration will almost always result in misleading data that could lead to system design issues that drive confounding perplexity under different operating, environmental, and/or randomly due to die variations. This whitepaper describes the various physical properties of semiconductor technology that contribute to power consumption in digital processors and supporting chipsets found in computational server hardware. Key takeaways from this whitepaper: Contributors to power consumption and dissipation Total power as a function of static and dynamic power Die to die variation and utilization
What is Cloud Computing ?
A type of internet-based computing, Cloud computing refers to delivery of computing services over the internet or "the cloud" instead of using local storage and computing. The different computing services include servers, storage, databases, networking, software, applications, and analytics. Cloud computing eliminates the need for hardware acquisition, maintenance, installation of software.
What is Contact Center Infrastructure ?
Contact center infrastructure is constituted by the physical and virtual resources, including software and hardware, which are necessary for the effective functioning of a call/contact center facility. For any contact center, it is vital to ensure that multiple infrastructure components are integrated properly; this includes integration of automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management. Sin
What is Utility ?
Usefulness is the simplest term that can define “Utility.” However, in economics, utility is referred as the amount of satisfaction derived from consuming certain goods or services. Utility directly affects the demand and supply of a product, and the concept can be explained with two perspectives—product’s perspective and consumer’s perspective. The capability of a product in satisfying the want is what utility is from a product’s perspective where as psychological feeling of happiness, pleasur