White Paper: BROWZ
Though it might seem cost-effective in the beginning, hiring the wrong contractors could turn out to be extremely expensive in the long run.
Without proper screening of contractors, you could be hiring unqualified, uninsured, and unsafe workers. This may lead to an accident occurring at the work-site which could lead to a string of problems and uncertain legal and economic consequences.
Download our FREE white paper to learn more about:
-Assessing the economic value of a contractor qualification and management solution.
-Business conditions that make contractor qualification an imperative for many businesses, including the expected costs associated.
-Potential direct and indirect costs of “doing nothing”; that is, deciding against an investment in contractor qualification.
-How to outsource contractor qualification to a vendor.
By: BP Logix
Customer engagement workflow through social media, mobile and cloud capabilities have become the most important need for today’s enterprises as social tools and cloud-based availability are among the best ways that companies can deliver value and leverage existing technology investment for successful customer engagement. With enhanced mobile support, social media integration, new cloud capabilities, and multimedia annotation businesses make their internal processes more efficient while also increasing communication with customers who are engaged in their business processes. Customers today demand both round-the-clock access to company representatives and swift resolution to their problems. Engaging your customer efficiently, will help you gain exposure, increase customer satisfaction and ultimately improve retention rates. Download this white paper now to learn how you can change the way your organization operates, enabling it to be more efficient, agile and effective with proper customer engagement workflow. This whitepaper provides deep insight on three elements, which enterprises need to provide in order to practice what we call, “customer engagement workflow” : Engage the customer by proper communication and acknowledgement. Embrace the customer by participating him directly in your business processes. Extend the cloud by integrating popular cloud services to your workplace.
By: Virtual PBX
When custom voice system designers and engineers build a UC platform from the ground up, they need to rely on collaboration with their customers to get it right. Without a rigorous investigation on the exact needs of a business no result can truly be called custom. When it comes to building a custom voice solution that works to satisfy all of the criteria and in the way that any particular industry needs, it’ s important to find a company that uses a collaborative approach to doing so. This whitepaper provides insights on how custom Voice Solutions are customized in both the way the function and the support a business needs to make the most of them, no matter to what extend that may be. It discusses: Criteria to consider when shopping for the right UC solution One Size Does Not Always Fit All Where to Find Custom Voice Solutions Putting the Custom into Voice Solutions
What is Returns on Investment ?
ROI is a term to determine the loss or gain generated on the particular capital invested. It is basically calculated in percentage and is a big factor when it comes to making financial decisions. It is not same as that of profit, but helps in determining the performance of the business. ROI can be positive or negative.
What is Risk Management ?
Risk management is the way of identifying, measuring and dealing with the threats to an organizations capital and earnings. Definition according to ISO 31000 Risk management is the way toward assessing the chance of loss or damage and finding a way to battle the potential Risk.
What is Contact Center ?
A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.