White Paper: WNS
Change has been the only constant for the online travel business. Most online travel agencies (OTA) have leveraged the expertise of Business Process Management (BPM) partners to stay afloat amidst the changes and challenges. BPM providers have added value to the online travel industry and contributed significantly to its evolution. As OTAs continue to face sweeping changes in the business landscape, the need to have a mature BPM partner on board is felt more sharply than ever before. Know how BPM has become an integral part of an OTA’s business strategy.
An enterprise-wide process modeling is the most agile way to conduct a successful digital transformation as it requires a top-down examination of the performance, quality and sustainability. Digital transformation is an essential step in the evolution of many businesses today. Process modeling has grown from creating a diagram or report figure that explains a business problem to a transformational practice that can organize the way a business is monitored, controlled, and measured. This whitepaper discusses why businesses should consider an enterprise-wide process modeling approach for competing through digital transformation. Key takeaways of this white paper: Take Process Models out of isolation within your business Nurturing digital business transformation by focusing on your process From business process mapping to enterprise business process modeling Ways to instigate enterprise-wide process modeling
Today, enterprises need to look beyond cost savings, while service providers need new sources of competitive differentiation and margin levers. In Business Process Management (BPM), Finance and Accounting Outsourcing (FAO) has historically followed FTE-based pricing. However, in recent times, some areas have seen a very gradual shift towards new, value-based models such as transaction-based and — in a more limited way — outcome-based pricing.