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"Understanding the Costs of Business Process Management"

Dynamics of Emerging Pricing Models in Business Process Management

Dynamics of Emerging Pricing Models in Business Process Management

White Paper: WNS

Today, enterprises need to look beyond cost savings, while service providers need new sources of competitive differentiation and margin levers. In Business Process Management (BPM), Finance and Accounting Outsourcing (FAO) has historically followed FTE-based pricing. However, in recent times, some areas have seen a very gradual shift towards new, value-based models such as transaction-based and — in a more limited way — outcome-based pricing.

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