White Paper: IMS Health
Orchestrated Customer Engagement (OCE) has now proven itself to be the next generation of customer engagement beyond Multichannel Marketing and Omni-channel Marketing.
Orchestrated Customer Engagement is an innovative strategy that helps life sciences companies align their sales and marketing functions, integrate customer-engagement activities across the organization, and support it all with a foundation of robust information management.
This whitepaper discusses how companies can orchestrate customer engagement. Key takeaways from this whitepaper:
Illustration showing comparison between how Life Sciences companies interact with their customers before and after implementing Orchestrated Customer Engagement
Why do Life Sciences companies need Orchestrated Customer Engagement?
Key ways in which Orchestrated Customer Engagement helps organizations address several challenges
How Orchestrated Customer Engagement works: A use case scenario
Customer Journey Management is defined as managing the customer’s experience from initial contact to final service delivery. Customer journey mapping methodology is used to understand the flow of experiences a customer has with an organization in order to be able to deliver the best possible solution for every unique situation. This descriptive whitepaper is devoted to describe the underlying working methodology of Customer Journey Management and how it can be used to deliver remarkable customer experience. This whitepaper on Customer Journey is a step-by-step guide that looks into ‘’ 3-step Approach to the Customer Journey Management Methodology’’ .It covers: Map the current and define the target Customer Journey Management Process Develop processes to gain insights from continuous data analysis and process re-evaluation while managing the customer journeys Design and implement a solution to achieve the targeted Customer Journey Management process Download this whitepaper that will help you gain the business benefits of Customer Journey Management.
Relationships are often regarded as the most valuable asset a business can cultivate and maintain. This maintenance however is often lost in the hustle for new business, more business, and attracting potential business. The art of maintaining business relationships through analyzing your network potential should be done as relationships are often regarded as the most valuable asset a business can cultivate and maintain. Read this informative whitepaper which covers: In-Vested Trust: No matter how expansive your network may be, it is nothing without credible trust built. Relationship Intelligence: Did you make a connection with an enterprise or an individual? Are they still working at the same organization you remember them from? Transparent Opportunity: Transparency enables more opportunities and collaboration for individuals to make new deals. This whitepaper challenges you to review your contact lists and ask yourself, “How tangible is my network?”
By: The International SOS Foundation And IOSH
Ensuring health and security of workers are complex and ever-evolving subjects, encompassing medical, legal, security, business continuity, financial and reputational considerations. There is a need to have clear...
What is Technology ?
Technology is the use of scientific knowledge for creating tools, processing actions and extracting of materials whether in industry or in our everyday lives. We apply technology in nearly all things that we do in our lives, we use technology at work, in communication, transportation, making food, extracting and securing information, running an organization and many more tasks, pretty much everywhere. Types of technology include information technology, banking technology, medical technology,
What is CRM ?
Customer Relationship Management or CRM means managing the relationship with your customer. Now-a-days, it is used to describe IT systems and software designed to help you manage this relationship. CRM enables organizations to better serve their customers through the introduction of reliable processes and procedures for interacting with those customers.
What is Employee Engagement ?
Employee Engagement is an approach to encourage recruits of a company and boost their sense of belongingness within the organization so that they are committed to contribute towards the common goals and values to ensure business success.