White Paper: Demand Solutions
Your new path to supply chain excellence!!
Nobody disputes the value of an efficient, collaborative, carefully planned supply chain. But it’s probably fair to say that for most companies, true supply chain excellence still lies ahead.
This whitepaper on “Achieving Supply Chain Excellence: Your Journey Forward” looks at the new imperatives for supply chain maturity, and the role of integrated business planning.
Key takeaways from this whitepaper:
Roadblocks to Supply Chain Maturity
New Imperatives for Supply Chain Maturity
What’s keeping companies from achieving supply chain excellence?
Integrated Business Planning: A new mindset for better results
Read this technical whitepaper and get started on your journey to supply chain excellence and IBP success.
Rethinking the customer experience provides a clear path to customer satisfaction, retention, advocacy and sustained sales growth. Customer effort has a big impact on the customer experience and is measured by customers with every interaction. It drives their impression of your company and can drive them away. It is driving companies to rethink customer experience. This whitepaper on “Rethinking Customer Experience,” addresses the following key questions: What are the common interaction characteristics which are common in contact centers and has a significant chance of decreased loyalty? What are the pillars of support for low customer effort? What are the technologies in the contact center that can be tuned to reduce customer effort?
Building customer intimacy means creating a trusting, safe environment where both parties can share freely. In a competitive market where loyalty programs are ubiquitous, brands must set themselves apart to drive customer experiences to build real relationships. Companies are beginning to figure out how to reward customers for the important interactions that precede and follow a purchase. In this whitepaper, explore the four powerful pillars you can build to use interaction data to create customer intimacy and long-term loyalty. Key Takeaways from This White Paper On Customer Experience: Benefits of adding interaction data and tying it in with transaction data Rewarding interactions takes time and proper analysis Ways to boost loyalty and foster intimacy with engaged customers The power of social, mobile and digital customer interactions