White Paper: Iptor Supply Chain Systems
The Food & Beverage landscape has changed dramatically in the past 5-to-10 years and in order to compete, the Food & Beverage distribution companies must constantly uncover new ways to improve efficiency, manage cost and add value to their customers or fade into irrelevancy.
This whitepaper focuses on the 5 trends shaping the supply chain industry for food & beverage distributors and what successful food distribution companies are doing to stay one step ahead of them.
Urbanization: New “table stakes” for food industry suppliers
What’s Local is Global: Strain Food & Beverage distributors to reach deeper across supply lines globally
Necessity, the Mother of Invention: How to survive in the Food & Beverage industry
Let’s All Eat Out Tonight: Importance of investing in people, process and technology improvements valued by customers
The Invisible “Partner” in the Room: Public safety- a key concern in the Food & Beverage supply chain
Personalisation is one of the hottest ‘buzzwords’ in the eCommerce and multichannel dictionary, argues that online retailers need to broaden their focus. Rather than solely providing a ‘personalised’ journey on an eCommerce site, the entire customer experience should track the shopper wisely and identify exactly what is of optimum relevance at each and every separate interaction from the second they land. This whitepaper helps the eCommerce sites to fully reach the potential of their online capabilities by harnessing the power of the intelligent technology. It talks about: Designing an interaction, Not a website- eCommerce sites need to acknowledge this Online vs in-store- Making eCommerce more specialized Merchandising predictions of the future- To drive the future of online retail
Rethinking the customer experience provides a clear path to customer satisfaction, retention, advocacy and sustained sales growth. Customer effort has a big impact on the customer experience and is measured by customers with every interaction. It drives their impression of your company and can drive them away. It is driving companies to rethink customer experience. This whitepaper on “Rethinking Customer Experience,” addresses the following key questions: What are the common interaction characteristics which are common in contact centers and has a significant chance of decreased loyalty? What are the pillars of support for low customer effort? What are the technologies in the contact center that can be tuned to reduce customer effort?