White Paper: FirstSource
Today’s customer interacts with companies via multiple digital and traditional channels like web chat, smartphone apps, social media, voice and IVR, and they expect a seamless customer experience, based on a single view of their interactions. This makes it critical for companies to offer convergence based digital customer experience.
By: BP Logix
Customer engagement workflow through social media, mobile and cloud capabilities have become the most important need for today’s enterprises as social tools and cloud-based availability are among the best ways that companies can deliver value and leverage existing technology investment for successful customer engagement. With enhanced mobile support, social media integration, new cloud capabilities, and multimedia annotation businesses make their internal processes more efficient while also increasing communication with customers who are engaged in their business processes. Customers today demand both round-the-clock access to company representatives and swift resolution to their problems. Engaging your customer efficiently, will help you gain exposure, increase customer satisfaction and ultimately improve retention rates. Download this white paper now to learn how you can change the way your organization operates, enabling it to be more efficient, agile and effective with proper customer engagement workflow. This whitepaper provides deep insight on three elements, which enterprises need to provide in order to practice what we call, “customer engagement workflow” : Engage the customer by proper communication and acknowledgement. Embrace the customer by participating him directly in your business processes. Extend the cloud by integrating popular cloud services to your workplace.
By: Software AG
Digitalization is the road of moving towards digital business and digital transformation, as well as the creation of new digital revenue streams and offerings while doing so. Through digitalization, a company’s digitized resources are transformed into new sources of revenue and operational gains. Businesses need to develop entirely new processes based on modern software architectures in order to compete in the digital world. This whitepaper provides insights on how to successfully transform into a digital business. Key takeaways from this whitepaper: The digitalization of the world and the (un)pleasant consequences Digitalization never stops Five building blocks of Digital Business Platform
What is Application ?
Application also known as an "application" or an "app" by definition is a program or group of programs designed to perform a specific function or a group of coordinated function directly for the user or, in some cases, for another application program. To put it simply, an app is a type of software designed that allow its users to perform specific tasks. Basically, whenever you want to do something useful with your computer or mobile you will need the help of application software
What is Customer Experience Management ?
The key to business profitability depends largely on the customer experience of the product, thus making business organizations take the task of customer experience management (CEM) seriously. CEM simply can be understood as the ways by which a company gains control over its interaction with the customer. It includes a set of processes which the company deploys in order to track, oversee and manage company’s interaction with the client solely with the purpose of optimizing the customer’s experience and procure permanent customers for the company. A look at Gartner’s definition would give a wholesome idea of the concept, “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”
What is Digital Technology ?
The advent of digital technology is traced back to the time when semi-conductors were in use, during the late nineteenth century. Technology has always been a pre-dominant factor towards the embodiment of change, such as that of, devices, culture, or people. In the seventeenth-century German mathematician, Gottfried Wilhelm Leibniz, went ahead and proposed the idea of a binary computing system. As opposed to analogue technology, the binary computing system is based on notation of signals