Application and Benefits of Digital Customer Experience

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"Application and Benefits of Digital Customer Experience"

The Role, Application and Benefits of Digital Customer Experience

The Role, Application and Benefits of Digital Customer Experience

White Paper: FirstSource

Today’s customer interacts with companies via multiple digital and traditional channels like web chat, smartphone apps, social media, voice and IVR, and they expect a seamless customer experience, based on a single view of their interactions. This makes it critical for companies to offer convergence based digital customer experience.

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