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"The Future of Contact Centers Rests on the Edge-Cloud Contact Centers"

The Future of Contact Centers Rests on the Edge

The Future of Contact Centers Rests on the Edge

White Paper: 3CLogic

The future of contact center are more likely to get augmented with “edge” computing and the ability to meet today’s requirements while preparing for tomorrow’s is already within reach.

In the case of contact centers, putting the combined burden of media processing of multichannel platforms (voice, email, chat, text) and the exponential levels of data generated, processed, and stored for every interactive communication in the cloud is by no means a small undertaking.

But it is possible.

In this white paper, discover how a unique distributed approach to cloud contact centers can enhance business continuity, resilience, security, and big data analysis.

Key takeaways from this white paper on “The future of contact centers rests on the edge” :

  • The growing concern for contact center

  • Hosted cloud and on-premise not so different

  • The solution with “edge” computing (fog computing) to the challenges faced by the contact center industry

  • How “edge” computing can power tomorrow’s contact center


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What is

What is Data Management ?

Data management is the development and execution of policies and procedures in order to manage the information lifecycle needs of an enterprise ensuring the accessibility, reliability, and timeliness of the data for its users. Data Management enables organizations and enterprises to use data in: Organizing the enterprise data, Storing and preserving data for future re-use, Making data ready to use anytime, Share data with colleagues

What is Business ?

By definition a business is an organization or economic system with consistent and typical exchange of produced goods and offered services for one another or for money to fulfill human needs. Types of businesses, Non-Profit business: This is a type of business with charitable or educational goal rather than earning money from its services.

What is Contact Center ?

A contact center or customer interaction center is a central point in an enterprise that is equipped to handle large amounts of customer telephone requests for an organization. It is basically a computer-based system that provides call and contact routing with specialist answering “agent” stations and a sophisticated real-time contact management system, for high-volume telephony transactions.

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